This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.
This surge in package volume has been particularly acute in city deliveries – they’ve seen an increase of about 60 percent in average number of packages delivered per route. This changing mail mix has a far-reaching impact on the Postal Service – not just on revenues but also carrier and customer service workhours, vehicle maintenance needs, and productivity. Read the full report to learn more.