Regular readers of “Pushing the Envelope” know this OIG is a firm believer in the power of data. We use data analytics to identify the root causes of problems or inefficiencies, and then develop solutions that get to the heart of the issue.

Data analytics include data mining, risk assessments, and predictive analytics — tools that allow us to synthesize data in ways that help us better detect fraud and misconduct. Our results often equate to major financial savings and recoveries, improved efficiency, or mitigated risk. Leads from our specialized data analytics often help us fulfill our mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service through independent investigations, audits, and white papers.

One critical data tool is known as a Tripwire, which lets us focus on one or two data points to identify activity that indicates a high likelihood of fraud, criminal behavior, or critical control weaknesses. Tripwires and other tools point our agents and auditors in the right direction, so they chase fewer false leads. This is true whether we are investigating contract fraud or looking at best practices among postal retail units.

In fact, data analytics play a major role in our audits of financial controls at retail facilities. These audits are designed to provide Postal Service management with timely information on potential financial control risks at USPS locations.

For example, a recent audit looked at No Sale transactions at the Bloomfield, NJ, Main Office in the Northern New Jersey District. Postal Service retail associates can use the retail software’s No Sale administrative function to open the cash drawer, usually to exchange higher value currency for lower denominations. The selection of the No Sale option is not accidental and thus draws suspicion when done frequently.

We analyzed Postal Service Enterprise Warehouse Data and reviewed related documents to determine if No Sale transactions were managed effectively at the Bloomfield, NJ, Main Office, and to provide information to USPS to help it improve its monitoring and management.

How do you think data analytics could be used to measure other post office operations, whether financial or performance?

Comments (1)

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
  • anon

    You need to look into fraudulent extra trips, called an additional service requiring an additional payment. It is ridiculous CDS Supplier mail routes can receive upwards to 60 additional payments during the “peak season” for the contract irregularity of a full vehicle. What makes it even more ridiculous is the CDS routes are fixed contracts and require a minimum size vehicle. This destroys the concept of a full vehicle being an additional service requiring additional payment. It proves a full vehicle is a contract irregularity. Furthermore, the CDS contract defines what an extra trip or additional service is, and it’s not a full vehicle.

    Mar 11, 2019

Recent Comments

  • 3 days 9 hours ago
    Thank you for your comment. If your concern has not yet been addressed by the USPS Office of Consumer Affairs or the local postmaster, please file a complaint with our Hotline. You can access the...
  • 3 days 10 hours ago
    Local USPS Office is not being maintained, exterior is an eyesore, exposed wires on light poles. Local Post Master has not been helpful. How can this be addressed and changed?

Share this post


Monthly Archive