More packages and fewer letters is the new normal for the U.S. Postal Service. Now it needs to adapt its delivery operations to this mail mix to protect service. Unfortunately, some customers are already feeling negative effects of this changing mail mix.

In Atlanta, customers complained of mail delivery being inconsistent, sporadic, and extremely late. Our recent audit confirmed that mail was not always delivered in a timely manner in the selected delivery units we reviewed in the Atlanta District.

In the 16 delivery units we selected, package volume increased 32 percent on average over the past four years, a direct result of Sunday delivery and the growth in ecommerce. City carriers and noncareer city carrier assistants (CCA) are feeling the pinch of this added package volume. The district used more workhours than planned in fiscal year (FY) 2017 by over 38,000 hours.

We determined none of the 16 units achieved their goal of distributing mail to carrier routes by 8:30 a.m., often because the mail came late from the processing center. With a late Distribution-Up-Time, as this is called, carriers end up starting their routes later, which can affect delivery performance.

We also found that only 70 percent of letter carriers returned to these units by 7 p.m., with some returning as late as 10 p.m. in FY 2017. This was well off the Postal Service’s goal of 95 percent of city letter carriers returning from street operations before 5 p.m., and 100 percent by 6:00 p.m. The Postal Service strives to meet this carrier return goal to achieve its 24-hour operational requirement to collect, distribute, and deliver mail on time.

Carriers returning from their routes after 6:00 p.m. remains a nationwide problem for the Postal Service. We also recently released an audit report on carriers in the South Florida District, where only 58 percent of city carriers and CCAs returned by 6 p.m. in FY 2017. Our visits to 15 randomly selected delivery units found a slight improvement, with 61 percent returning by 6 p.m.

We found that some of the reasons for carriers returning after 6 p.m. was due to mail arriving late from the processing center and improper mail mix, as well as inaccurate operating plans. Vehicle breakdowns and availability were also factors.

We recommended the Postal Service improve mail flow within and between the processing centers, as well as improve recording of late mail arrivals and develop a plan to review package data and make route adjustments as needed.

Comments (61)

  • anon

    3 times and you are out. Mail package for 2 day delivery, paid extra, didn't get there on time, received refund. Mailed 2 day priority mail, paid extra, didn't get there on time, haven't applied for refund yet. Mailed overnight letter, really paid extra for it this time. Tracking history doesn't show where it is at the moment and it's been over 14 hours since it hit the distribution center. Just says In Transit. What does that mean???? How frustrating. Will use Fed EX or UPS from now on.

    May 24, 2019
  • anon

    I read these awareness statements on this web site that say the USPS is aware that more packages and less letters is the new norm. Unfortunately, that awareness doesn't seem to have turned into action. I routinely use Amazon.com for purchases and have things shipped via USPS, UPS, and Amazon Logistics. The USPS is the only carrier who for no clear reason will choose to not complete a delivery, requiring me to come to them. To come to them, I have to drive past a retailer I could have just purchased it from in the first place. I made a decision and then paid to have the delivery made to my house, not some other place where customer service is poor and the lines are long. BTW, tell the branches to answer their phones or disconnect them to save money.

    Apr 23, 2019
  • anon

    I paid for First Class Mail with the Certified Receipt option for a number of identical letters to be mailed from Sacramento, CA to various locations, addresses in Sacramento included. A letter to San Diego took 2 days, a letter to Wichita, KS took 3 days. Two of the letters mailed to addresses IN SACRAMENTO still have not arrived after 2 weeks... the gentleman at the post office said the letters must be "sitting in a box somewhere" at the regional distribution center in West Sac. I work for the government so I understand shrinking budgets, doing more with less... but c'mon: it's an envelope that goes from point A to point B IN THE SAME CITY, not brain surgery. This may be the last time I use USPS.

    Apr 18, 2019
  • anon

    We live in a new community in a rapidly growing area. Because this area was RURAL at one time, only half of our community receives their Amazon Prime packages delivered to their door(a service we pay for). Instead, we get a note to pick up the packages at the local post office after 9 Some days they aren't there by 9. It is frustrating that they deliver to the front of the community but not the back because we are beyond the .25 mile from the community mailboxes.

    Apr 15, 2019
  • anon

    My local USPS office has lost dozens of letters and packages that were sent to my PO Box. They were in my informed delivery and they were indeed delivered. They put them in a bin in the back then when I called to inquire about my packages they lied to me and told me they were all sent back to the senders.

    Apr 08, 2019
  • anon

    I use Informed delivery. The PO has already lot mail. Now after 4 days of no mail I go to the PO to file a complaint. They tell me I should get mail tomorrow, NOPE. Did not happen. I have photos of mail not delivered. Where do I go to get my mail? Is someone holding it hostage? Mail just does not disappear. Did someone destroy it, deliver to wrong address, …..? What can customers do when bills are not received and we end up paying penalties.? Where are the legal documents I need to sign and return? Where is the GET WELL wishes cards? If the USPS doesn't want to deliver the mail, then tell me so I can pick it up myself.

    Mar 11, 2019
  • anon

    I had a package sent from North Branch Mi, it was suppose to arrive 4 days. It made it to the distribution center in Detroit Mi and stalled there. I hope it finds it way here soon, but after reading the comments about the distribution center I can expect a long wait if ever. I just don't get why people don't take pride in their work and get the job done in a timely manner as promised. I will never buy another item that is shipped thru this center. I have tried to locate a phone number for the place and can't find one, I guess that's one way to avoid calls. I wish someone would get in touch with me.

    Mar 09, 2019
  • anon

    I've been having a lot of trouble getting my mail. I signed up for Informed Delivery to see what exactly is not being delivered to my address. So far I haven't received several bills, several important documents, and numerous pieces of other assorted mail. I do, however, receive a large amount of the neighbor's mail and mail for the people who live two streets down. I just want my mail, not the neighborhood's.

    Mar 04, 2019
  • anon

    In the last six months my USPS branch, 95051 has posted untrue deliveries on tracking and notifications. I understand you may be challenged to make on time deliveries, but not being truthful to your customers is intolerable. I would rather know if my package is late rather than thinking a package theft occurred. I have been notified that the package was delivered to me when it was not. Please be truthful, lying is not professional not becoming of USPS. Don't let Amazon downgrade your legacy.

    Feb 03, 2019
  • anon

    I am developing a delivery box for packages that can be placed at the street that can accept both packages and letters that would allow your delivery people to be more efficient by not having to walk packages up to the house therefore they would be able to make more stops in one day. Would you be interested in a discussion on this product?

    Jan 31, 2019
  • anon

    Hello, Bobby. Thank you for your comment. The Postal Service appreciates any ideas and innovations that would help them better serve the community. Please share your innovation with the Postal Service on their Innovations website at about.usps.com/transforming-business/innovations.htm.

    Jan 31, 2019
  • anon

    Are delivery drivers allowed to not attempt delivery of your package because their car was too full and they didn't have room for your larger boxes? I've received 2 notices via e-mail that delivery was attempted on 2 packages, but no-one here was available to accept them. NOT true! The mail carrier was here and personally handed me 3 other packages today. When I called the post office, they stated that the boxes were on the larger side and that I needed to come an pick them up at their office. Poses a problem since we have one vehicle and my husband works 6 days a week and doesn't make it out of work on time to get to the post office before it closes. I understand that carriers are really busy this time of year, BUT this is the reason they can't compete with UPS and FedEx. I shop online specifically so I don't have to go out...If I was going to go out, I might as well have gone to the store and purchased my items there. Frustrating!

    Dec 12, 2018
  • anon

    The problem is that some packages are too large and heavy for the resources that many stations and districts have available. In the search of revenue and flat rate shipping the product is more than a letter carrier can handle. You can say it must be done but you are not a god and you can't supernaturally force it to happen by speaking words. And the Postmaster General can't use the selective service system to draft more bodies. So we hit the ethics problem. The local supervisor has to report 100% scanning percentage to his boss and "stop the clock" on the scanner event so that we don't refund Amazon because of running out of resources. Thus the attempted scan with many different falsification codes because in the end he "will" be caught missing a scan and he "might" get caught falsifying the scan. And he faces the same penalty he had for missing a scan as he does for falsifying one., unless the OIG jumps in of course. Hopefully if you give up waiting for a stronger carrier and a bigger truck to appear and go to the station to pick up the piece that means that other pieces can actually go out instead of having their own falsified scans because two people or just a stronger carrier had to be found from somewhere, thus missing on his own assignment to move your bulky and/or heavy piece.

    Dec 14, 2018
  • anon

    My house is difficult to find so when someone new is running my route, I have difficulty getting packages/mail. It usually involves me making a few phone calls and then a trip to the post-office where they are able to tell me the package is there, but unsure of the exact location. On such occasions, I’d rather save us all the trouble and pick it up at the post office. Anyway, I was at the post office at 8 AM today to deal with another package delivery SNAFU. After 20 minutes, I was told the location was unknown but that it will be delivered today. I crossed my fingers and went to work. When I got home from work, I noticed mail had been delivered but there were no packages. I called the Decatur post office (30030) and spoke with Dawn. She asked for my tracking info, put me on a brief hold, and returned to tell me I should receive both packages today. Within 15 minutes, my normal mail guy (Wells) showed up with the packages. I know USPS folks are overworked so I really appreciate the great customer service I received today. Thank you Dawn and Wells!! It makes a difference:)

    Dec 07, 2018
  • anon

    Since the USP took over amazon to ship their packages its just been way too much for them to handle, each year getting worse than previous. I live in a small town in Maine and the local postal service is clearly over whelmed and it makes them all very cranky people to deal with. Anyway over this summer 2018 our local Post office said they are not allowed to deliver any mail or packages down any customers driveway. Is this true? My driveway is about 400' and comes into a huge parking area with plenty of room to turn around and drive right out. Now they are leaving my amazon packages at the end of my driveway right along the main road. Is this right?

    Dec 01, 2018
  • anon

    Hire more low pay workers, like part-timers and college kids to get the job done.

    Nov 30, 2018
  • anon

    Understand the USPS is a union shop under a contract. Unions protect their position by work rules, one of which limits the number of part time lower cost workers in relation to full time career employees. Because the numbers of part timers are limited the service will attempt to work them 12 hours a day if possible. And because they are working such hours with no set schedule college students who have classes on set schedules would not touch this job if they value their education. Nor would most others looking for part time work since the service demands that we come first, before family, church or any other employment. The "part timers" are just new hires hoping to be the survivors who make it to full time career employees with the federal government workers benefit package.

    Dec 06, 2018
  • anon

    Isn't having these carriers deliver so late like past 6pm until 10 or 11 pm dangerous to them especially when people can be lurking to cause harm. Why are packages delivery going ahead of carriers safety. Shouldn't there be more hire for less mistakes and better delivery time in theory. I feel bad seeing post carriers out late makes me want usps less, in my opinion

    Nov 04, 2018
  • anon

    I'm a city carrier assistant. I've been trying to tell my supervisor this, they don't care it's all about numbers. As long as the numbers look good and all the mail is out and packages have been scanned they could care less. It was snowing so bad one day, by the time I got finished with my actual route and got to my pivot, which is the hour maybe 2 I had to deliver from another route, it was so slippery I was spinning out on a tiny little hill, the rest of my deliveries were up a pretty big hill. I live in the UP of Michigan lots of snow freezing cold, these trucks have no heat in the winter, and the heat doesn't shut off in the summer it's miserable, they are also 2 wheel, rear wheel drive. They trying to replace with left hand side drive promasters which are a pain, and take longer to deliver from because they arent set up for mail delivery, but who said they were smart! Anyways, I called and told my supervisor it wasn't safe, and I'm bringing the mail back, she had the nerve to get an attitude with me. Umm sorry girlfriend, not worth it, fire me! One of your only good loyal carriers. That's the problem they treat the useless lazy pieces of crap like gold, give them anything they ask, and treat, hard working carriers, that actually give a crap about people and their mail, who don't mis deliver, or just dump mail wherever, or just not deliver period because of pure laziness, like complete dirt. It makes carriers like me want to quit, and most do. I love my job once I'm out of that office, it's like baby daycare in there. The problem!!! My Damn Union! The nalc promotes laziness, they do not like productivity, they call people like me runners, because I get my route done quickly, unfortunately just to be given more mail from the lazy people that won't finish theirs, people the union tell, no one should get their routes done in 8 hours in the winter, the Times are based of summer. So people not on the overtime list are done in 8 regardless of what's left, and if they are lazy and don't care they are bringing back half their routes. People like me... CCA's we don't have a choice, we are not regulars, and we have to deliver it, wether it's out till 8pm or not, I'm not prejudice so don't take this wrong, but I always say, cca's are like black people in the back of the bus all over again, zero rights! I was 6 days short of being converted to a ptf because of the way our old postmaster hired me, I should have by all rights been converted, I would be at least be receiving regular benefits maybe sick leave, annual leave, or takes me 20 hours to earn 1 hour and that's my sick leave and vacation all in one, the regulars get both. My Union made every excuse as to why they couldn't do anything, instead of being for me they seem to be against. All we are is money, I will be getting out as soon as I can. It keeps these lazy people who deliberately delay the mail, and one specific carrier at our office has committed more automatic termination offenses than I can count, but management turns their head because of the Union and grievances, and her daddy is also a carrier and runs to the Union president everytime she even gets a voice raised to her, which she should for everything she's done, or hasn't rather. She's a spoiled rotten entitled 22 year old brat who should work at a desk job where you don't have to do crap. Privatization, I'm sorry to say, wether it costs my job or not is probably whats best for the USPS. The nalc is what is milking the system and taking more money from the usps more than anything, if they would just look!!!! If they disciplined the carriers we have instead of continuing to waste money on constantly hiring and training new ones, than initially hiring to many, so than we will end up looking for other work because of lack off hours in the summer, only to start the vicious cycle over again, we have enough carriers, but their is no discipline for call ins, and laziness, and regulars not finishing their own routes! Start disciplining, fix the problem, no more late nights, no more wasted money, no more crappy carriers! But that's to simple right!

    Nov 11, 2018
  • anon

    The problem ultimately falls down to trying to deliver parcels with a distribution system optimized to deliver letters. Even if everything gets to a delivery station on time any parcel which can't fit in a satchel with the rest of the mail is an extra delivery and the time is not built in to get that extra delivery job done . Those extra bits of revenue we advertise for are what cause the 10 mile, 30 minute, $40 round trip for the city carrier on overtime alone. And since the starting time has been pushed back to work and transport those extra "service saving " parcels to delivery stations those later starting hours push the basic tour into rush hour traffic pushes us even further past 6 PM. And every year with the ending of daylight savings time coinciding with an increase of time consuming parcels means even later starts and round trips back to the station because only so many large parcels fit in a truck designed for a tray of letters means ever later returns no matter what the PMG post as his goals. Now in the old days before we had GPS tracking those supervisors who got promoted where the ones who falsified the back to office clock rings of their carriers while making sure to pay them for office time, thus rarely generating a grievance from the NALC, They give their boss the number he wanted and thus moved up and confirmed the culture of lies the system is built on.. However now the curtain has been pulled and anyone can see the falsification that the Wizard of postal Oz makes long before the next level of management sees their report that his stations "met" the goal.

    Oct 25, 2018
  • anon

    I deliver mail in Oregon and our start time changed to 8 am from 7:15 am. Safety is an issue and we do have most of our mail when arriving. Days are getting shorter and delivering mail in the dark is not smart or safe.

    Oct 16, 2018
  • anon

    For years and before Amazon deliveries were so prevalent, I have had issue after issue with my mail being delivered to my neighbors to include our Hurricane Irma insurance check and my husbands retirement check. I receive an email each day showing what should be delivered. Just yesterday I received my Amazon package in my mailbox but not my other seven pieces of mail which included my bank statement and a check from my financial investments. The post office needs to be run like a private business and those that won’t do their job need to be fired. I worked in the private sector for almost 50 years and this type of service was not tolerated for months not the years it has gone on in my neighborhood.

    Oct 13, 2018
  • anon

    What needs to happen is for Amazon to create their own delivery service, which would take all the package deliveries back from the Usps. The USPS is just not capable on many levels to deliver mass quantities of packages, no matter how hard they try to pretend they can and no matter how hard Amazon tries to believe they can. Amazon just doesn’t have a choice right now because the USPS is the only carrier desperate enough to agree to take on what is basically the last mile of a delivery, which costs the most in manpower and time, while FedEx and UPS make the big money by shipping things fast and only to hubs like the USPS. The problem with this is not the volume of packages that the post office can handle that is making tjings bad, but rather the fact that they could barely handle what they had before they agreed to contract with Amazon. They have always had the union interfering with their ability to improve and provide more and faster and better service because the union is only interested in giving them more money and whittling away as much responsibility and time and effort for them as they can. The USPS will never become anyone’s ace delivery service as long as these permanent employees are vested and the union represents them. That’s the sad fact. The organization was designed to deliver letters basically when packages weren’t all the rage, and they haven’t built up their organization over the years strong enough to change to a now more dominantly package delivery service. They need to go back to being letter and small parcel delivery carriers because they just don’t have the money, the quality employees, nor the infrastructure to handle anything else.

    Mar 25, 2019
  • anon

    Missorted / Missent mail slows us down when ordered to take DPS to the street

    Oct 11, 2018
  • anon

    Does your mail carrier have the right to choose whether he or she wants to deliver your mail from one day to the next. We live at the end of a long road, last house, and had count out on the road clipping trees. Our mail carrier told them to tell us we probably won’t be getting our mail this week while they are working, even though the maximum wait is 10 minutes, if that. Or the mail carrier also told us, if it snows we probably won’t get our mail... even though county plows and sands the toad and we get in and out just fine. It doesn’t seem right that they can just chose not to deliver. Can anyone tell me the protocol? ☺️

    Oct 02, 2018
  • anon

    For the past several years my local post office in Miami (33125) has only been delivering 4-5 days a week to my street and doing fake scans on packages which show they are delivered when they were not. We only get delivery on maybe 50% of Mondays (not including holidays) and not on some Tuesdays. Without exaggeration this has been going on for years. As the normal carrier seems to work very quickly it has to be the local postmaster who is incapable of properly staffing routes. As most deliveries are around 7pm I end up spending my entire off day on Monday waiting for mail which never arrives, then I have to spend my 2nd off day (Tuesday) waiting too. I have had many packages stolen because of this incompetent postmaster....they just produce to fake scan as proof of delivery. This affects hundreds of postal customers, not just me.

    Oct 01, 2018
  • anon

    Why does it take 2-3 days for priority mail to leave the Detroit Distribution center?

    Oct 01, 2018
  • anon

    I need to understand why our new mail carrier will not or can not bring our packages to our house. We upgraded our mailbox to be larger for her, but a few of the packages don't fit in the bigger box. So, instead of coming to my house like the previous drivers did, I get a notice to drive down the post office which is a 15 minute drive away. Is there a new regulation about carriers delivering to homes within a certain range? Thank you in advance for your answer.

    Sep 29, 2018
  • anon

    Hello, Judy. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with package delivery. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Mail."

    Oct 01, 2018
  • anon

    Information on Collection and Delivery is non-existent in the USPS system. Tracking either gives you erroneous information or no information at all concerning package delivery and notification. Reading your recommendations bring to mind that, "A Plan is Only a Plan Until Enacted". It certainly has had no effect within the USPS

    Sep 13, 2018
  • anon

    In Sept 4, 2018, I paid $29.15 for my package arrive in 3 days from 188th Post Office Station, Bronx, NY (close to Fordham Road) to my daughter's house in Dunkirk NY. The recipt said that the package will arrive Friday Sept 7, 2018 (in the same week, because there IS NOT any holy day or weekend during those days. But today is Sunday Sept 9 and the package did not arrived in Friday and it has not arrived yet. Then I check in online under USPS tracking and the information said that the package was late from the post office in Bronx, in Sept 4 at night it travelled to NJ (I DON'T KNOW WHY!!! if the package would go to the same NY), later go to Rochester NY, that is more far from Dunkirk than Bufalo, in Sept 6; later in Sept 8, 2018 arrived to Bufalo. And now Sept 9 is waiting to go to the next station. Why all those unnecessary travels, specially to NJ, out of NY, and comeback to NY in Rochester, that unnecessary travels delayed that daughter could receive her package on time and we are ruch for she receive it. And I paid for that. Why it did not travelled directly to Dunkirk NY from Bronx, NY. They stole my money because my package is travelling worse than a standard or regular service. I have sent letter and package to PR without extra fee in regular service and arrive in 3 days. I want my money back or a credit.

    Sep 09, 2018
  • anon

    Hello, Maria. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with lost mail. You can file a claim with the Postal Service at usps.com/help/welcome.htm

    Sep 10, 2018
  • anon

    well maybe its because postal management seems to believe that delivering 50 packages a day and delivering 200 a day along with your normal mail is going to take the same amount of time? rural carriers are hit the hardest by this as we get no overtime pay ,so we are doing routes based on maybe a yearly mail count maybe every two or three year count ,when suddenly we get no packages from ups,fed-ex,or the post office also flat mail drops off to next to nothing ,all this until a few days after mail count when we are hit with hundred,s of parcels ,flats that are obvious to everyone have been held back for a month .yet we are expected to do this day after day aslot of carriers getting no days pff but sunday,s for sometimes months at a time 7 for me ,this is back breaking work getting in and out of your vehicle 80 times a day everyday,many many more large and heavier parcels all the time. sub,s quit all the time now its just not worth it to them anymore.. I would love to see every manager from the top down have to work a route city or rural for at least two weeks a year one of those weeks during the holiday period from mid-october thru december and see how many quit.. then alot of small offices you see rural,s helping sort mail box mail all the time ,you see one carrier helping others none of these hours are getting reflected correctly.. volumes depend on who,s working that day and if they remember to measure or just winged it .. the whole place is a mess a big mess and people are being injured much more often now and half of them still working to afraid to even report that sprained ankle ,numb hands,bad back,s ans just so much more no one even knows about .

    Aug 31, 2018
  • anon

    I agree with you 100% (I'm a rural carrier-11 yrs)

    Oct 11, 2018
  • anon

    On-line shopping services such as Amazon, BodyBuilder.com, Walmart.com, etc., have become a really important part of our economy; but that kind of economy cannot function if the product isn't delivered to the customer. It used to be that the delivery services (like UPS) delivered to your door, but now they all seem to have contracted "last mile" delivery to the USPS. That's unfortunate because USPS delivery is slow, inconsistent, incorrect, and in my case non-existent. This is a very unfortunate trend for the state of our economy!

    Aug 29, 2018
  • anon

    The best way to solve the mail issue is SUPERVISION. Who is checking the checker? Some people become complacent in their positions, duties and responsibilities fall short. Maybe it's time to change out the guards

    Aug 27, 2018
  • anon

    Dear Postmaster General, I witnessed the late delivery while in Atlanta over the past year, usually our mail arrived after 6pm, so obviously carriers could not possibly get back to their appointed work site by 5pm. Now I live outside Raleigh NC in Garner, NC and the nearest post offices are about 8 miles away and the post offices are the only places that have a mailbox anymore. I read your audit regarding "low Volume" mail boxes, but having zero mailboxes, not even in the major shopping complexes is really bad. The closest place to drop off mail between 9am and 6pm is a private shipping shop that handles US mail, Fed ex etc. Mailboxes were a convenient and safe place to leave mail, now there are none within 8 miles of my home (but there are at least 4 major shopping complexes within 4 miles of my home). I can try to "put that red marker up on my mailbox", but occasionally the mail person still does not take the letter, and only delivers letters, and if I get no delivery that day, there is no pick-up either. Meanwhile the red marker tells fraudsters to check my mailbox for outgoing personal and possibly banking information. Thus using the home mailbox as a way to replace the hard steel fixed mailbox is not a great alternative, too risky. I had to mail my mortgage payment without the bill yet arriving, I contacted the bank and the statement was sent by them August 16th, (From Connecticut to North Carolina) today is August 24th. I mailed the bill this morning, the statement was in my mail box this afternoon. UPS and others can get regular shipping packages across the entire country in that time and USPS cannot mail a letter south in the same time zone in a timely manner? My point is that I know the USPS in under threat by Republican politicians trying to "privatize" the US Postal Service, but having lousy service, or in some instances, no service available only endangers the USPS existence even more. Cutting back on Customer Service only sends customers elsewhere and makes the USPS less viable. Please re-consider your policies. Sincerely, James Gannon MD

    Aug 24, 2018
  • anon

    I know that this info is mainly about the city carriers, but I want to remind you all that on the rural side we are suffering from this overburdening of Amazon parcels, too. In our office most of us make our daily eval time, but that just means that we have to work faster and drive faster each day to squeeze in the heavier daily work load. Which as you very well already know is not always the best and safest way to do our jobs. Furthermore, we spend an awful lot of time just trying to load some of these huge, heavy boxes of (presumably) dog food and other items into our personal vehicles. (not to mention everything else that we have to do) It's been like the Christmas season since about October 2017 till the present. I am currently just exhausted.

    Aug 21, 2018
  • anon

    We have not received our mail in the past two weeks due to our carrier reporting to my wife that "if mail is not removed from the mailbox within a day (or two) it is removed from the mailbox, and returned to sender". Is this true? How can he just take mail from our mailbox and arbitrarily decide to return our mail? PLEASE HELP!! I am growing very frustrated and angry. We went from receiving neighborhoods mail, our mail and misdevliverd mail to NO MAIL AT ALL. j6c92

    Aug 17, 2018
  • anon

    Hi Jamar, thanks for your message. We recommend filing an online complaint with our Hotline, you can access the online complaint form on our website.

    Aug 20, 2018
  • anon

    My post office is routinely late and inconsistent. The current set up is the local post office delivers letters and envelopes while all packages are handled by a warehouse annex. This means that I have no access point to inquire about late/missing packages as the warehouse doesn't receive the public and the local office never has an idea whats going on with the warehouse. It's kind of a running joke with the staff. Additionally, as I live in an apartment, I never actually receive my package, only delivery slips. Question, is it typical for USPS not to leave packages at an apartment complex leasing office if the package it too large for the cluster boxes? UPS, FedEx, LaserShip and Amazon all deliver packages to the apartment leasing office when the package is too large. The USPS has done this on a few rare occasions, but its go too is to only deliver slips which makes using the USPS pointless as they are not actually delivering the package.

    Aug 14, 2018
  • anon

    My sister works for paparazzi jeweleries, and when she went to the post office to collect her package, they informed her that she needed to pay taxes to release her package. Is that new? I have never heard of that before.

    Aug 13, 2018
  • anon

    Hello, If the package is coming from overseas and is subject to duties, the addressee must pay them as well as processing and handling fees. Hopefully, this helps answer your question, have a great day.

    Aug 13, 2018
  • anon

    While I understand this dilemma, mail delivered late gives no opportunity to contact anyone when your mail and packages are scanned as delivered to your address but are actually in someone else's box. Your anger and disappointment grow overnight. I have already filed a couple of complaints and absolutely nothing is resolved. 3 packages, along with regular mail, have been scanned as delivered to us in the past 6 days that actually went elsewhere. On "hold" this morning trying to resolve an issue a solid hour and 22 minutes. No one ever came back to the phone.

    Aug 09, 2018
  • anon

    Since I’ve been using the postal system for almost all shopping I once would have done in person, a medical matter now keeping me home, I have noticed the change in package delivery just from the few years of my use of ordering through catalogues. Delivery now, in our area, includes more weekend deliveries on Sundays at high use times of the year (Christmas, most notably). And at the same time longer delivery hours. I’ve had packages delivered as late as 8 p.m. I think that the service is excellent.

    Aug 08, 2018
  • anon

    I paid for a certified delivery (requiring a signature) of a letter on 7/31/18 at my local post office (1333 Park Ave.) in Alameda, CA. As of 8/7/18 it has not been delivered and the USPS cannot tell me where it is. Seems a tracking number is worthless is they can't find the mail you sent. Unbelievable!!! I spent over an hour on the phone waiting to speak with someone. The lady was sympathetic and helpful, but still couldn't tell me where the letter is. 8/7/18 (5 pm) on hold to speak with someone (estimated 30 min. wait). I will never again use the USPS to send anything of value. Totally incompetent!!

    Aug 07, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with delayed mail or packages. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail."

    Aug 08, 2018
  • anon

    Seems every week I mail payroll and Bill's at least 2 to 4 pieces dont get to the destinations. There is nothing more frustrating than dropping mail at the Post Office and hoping that my employees will get paid and bills or get paid. I only use the mail from a few post offices in my general area so it may be some inefficiency at the local post offices. As of now this week I mailed out letters last Tuesday and today these people still have not received their paychecks. Somebody is stealing

    Aug 06, 2018
  • anon

    I had a package delivered on 07/31/2018. My regular carrier was on vacation and we had another carrier that day. Instead of bringing the package to my front door as he/she should have they left it sitting on top of my mailbox. This is totally unprofessional and should not be tolerated. This individual should be severely reprimanded and forced to give a face to face apology.

    Aug 02, 2018
  • anon

    Hello, Donald. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Personnel."

    Aug 03, 2018

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Recent Comments

  • 4 days 5 hours ago
    Maybe, but then again the carrier might be on one of his two 10 minute breaks or his 30 minute lunch and your location is the point he takes one of those breaks at. In any case he has a GPS tracker...
  • 4 days 15 hours ago
    It already has that capability. A year ago or so that alert function was enabled for a week or so. Meanwhile 10% or so parcels are mis-coded so that the printed address doesn't match the address...

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