Delivery is its bread-and-butter. And service is in its name. So, the U.S. Postal Service takes pride in delivering mail to every address in America.

But declining mail volume, changes in the network, a downsizing of its workforce, and evolving customer needs have led to changes in delivery. Further, a wide range of variables, such as weather, employee absences, or new carriers to a route, can affect delivery every day. These changes and variables pose challenges to the Postal Service in meeting its targeted “24-hour clock initiative,” which is to collect, distribute, and deliver mail on time and to have 95 percent of letter carriers off the street by 5 p.m.

In recent years, more carriers have been returning after 5 p.m. That percentage increased nationally from 25 percent in fiscal year (FY) 2011 to 38 percent in FY 2013. Mail delivery after dark raises carrier safety concerns while late mail makes consumers unhappy.

Our recent audit report looked specifically at the Capital District, which experienced a 14 percentage point increase in city carriers returning after 5 p.m. We found the increase was due to (1) delayed delivery of mail from the processing facilities to the delivery units, and (2) supervisors failing to properly supervise city delivery operations. Our recommendations centered on modifying operating plans to get mail to the delivery unit earlier in the day and on adhering to policies and procedures for supervising city delivery operations.

Also, we encouraged management and union officials to work together to address carrier safety. External stakeholders have already offered some ideas worth considering, such as brightly colored, reflective clothing to make carriers more visible, and realigning delivery routes so carriers can start earlier in dangerous areas.

We welcome your suggestions as well. What more could be done to get carriers off the streets by the targeted 5 p.m. return time? Given all the variables that can affect the ability to complete deliveries by 5 p.m., what additional precautions could be taken to enhance carrier safety? 

Comments (121)

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  • anon

    Are there any requirements for exterior lighting around rural Post Office Buildings. We have a post office next door to our property and at night the back of the building is Pitch Black you can see nothing. On numerous occasions we will hear noises coming from the back of the building which at times has been nothing more than teenagers parking behind the building. But who knows someone could be getting attacked back there a young female could be getting raped and there would be nothing we could do to try to end it. I have advised the local postmaster in the past and the light was turned on over the back door which resolves the problem. Yes there is a light there I know for a fact I installed it 20 years ago it is a night activated fluorescent high efficiency lamp. Well here we are again in the dark and I've Been Told that the light will remain off to save money what are we talking $0.10 a day. Please this is a simple problem let's get it resolved if they feel the light bulb isn't efficient enough spend $15 and get a new LED better yet if the post office can't afford it let me know I'll buy it for you and install it!

    Apr 16, 2017
  • anon

    The USPS has no interest in providing good service. After closing the mail station in Norfolk, Va, the mail service is terrible. Mail is now delayed 2-3 days. I'm lucky if my mail arrives by 6:30pm. The response from USPS about my complaints clearly indicates they don't give a damn about customer service.

    Mar 23, 2017
  • anon

    I live in a senior housing apartment. Unbeknownst to me when I moved in, packages, certified mail Registered mail is being given to the manager who's office is not always open. Packages are set on a cart in a common area during the day and during the weekend without supervision. When letters etc t in the office, because of return addresses visable management and staff speculate then gossip begins with residents that hear it. Packes on the cart get tummaged through and some have been stolen. I was appauled my order of checks were left on the cart. I didn't have to go to the cart to know I had a package of checks on the cart. I NEVER signed anything for the management to take possession of any of my mail. Plus what right does the manager have to maintain a key to my mail box. I get confidental legal documents. I thought it was the mail carriers responsibility to deliver packages, certified letters, registered letters, any mail that does not fit in my mail box to me. The manager has in no way been given permission to be delivered to her on my behalf. Can u provide me the federal laws that explain this situation and how it can be ratified. My thought is to hire a mail person with appropriate facilities for residents to receive the privacy/confidentuality afforded those receiving mail at this residential facility. My grandson sent me a gift at Christmas. The manager had gone on vacation. She had the package in the office unknowingly to me. I received the little package when she returned in January. In the meantime he was concerned it had gotten last. The package was sent by us mail with the belief it was going to be delivered to me directly. Concern of where the package might have been avoided had proper delivery would have been made. Thank You. I look forward to the law that supports or refutes this manner of delivery.

    Mar 21, 2017
  • anon

    What is the farthest distance a carrier is required to walk from the station to deliver mail in NYC?

    Feb 07, 2017
  • anon

    I live on a highway that has increased dramatically in the amount of traffic that uses it. I have to cross the street to get my mail. And I have to jump down a ditch when I feel threatened by said traffic. In fact, the other day I almost got taken out by a dump truck! I attempted to have our mailbox moved to our side of the street, but unfortunately the route does not come back through our area. I was then informed by the local postmaster that we could move it up the road to a nearby church, or across the street with our neighbors. Also, I was told I can buy a post office box at the post office, which costs money. That is not the answer. I also don't want to have to drive into someone else's driveway to get my mail. To me these are all wrong answers! Poor customer service! Then, I was told by the postmaster that our carrier expressed concerns about coming out of our driveway due to the increased hazard of our road when I have a packages delivered. Well if they feel unsafe wouldn't that mean that I also would feel unsafe crossing the road or pulling out of my neighbor's driveway? By putting the mailbox on our side out of the road, because we are located on a parking lot with a circle, it would allow the driver to pull in, not have to exit his vehicle, not be threatened, and deliver the mail. It would also allow me to walk down get my mail, and not be threatened. TOO EASY!! Such cases may cost you like 2 minutes, but it would go along way in providing safety to your drivers and your customers!!

    Feb 02, 2017
  • anon

    doesnt make since, if the mail volume is down that much then. Why is it that it is taking longer for them to get the distribution out to office.

    Jan 27, 2017
  • anon

    the keep moving our times later and later. Our office has had ZERO wait time for mail in the last quarter. But, yet they keep moving our start time later. This is only an undermining attempt to forgo paying overtime and the overtime rules within the contract. They have continuously been arguing that they have to meet a 6pm dispatch. I believe there goal is intentional and attempting to ovoid overtime rules. Carriers out past 5 is now intentional. Managers are not managing mail. In our office, district has given direct instruction to leave routes vacant intentionally. leaving part time carriers sitting at home and having vacant routes.

    Jan 27, 2017
  • anon

    What is the policy on walk ups? I was told on the phone today by customer service that USPS does not necessarily have to walk up the stairs in walk ups. I have lived in NYC my entire life and this is the first time I hear of this. Several consumer reports have been filed against my specific post office. As of late, none of my packages have been delivered if they do not fit in the regular mailbox of my building. Just this morning, they rang the bell, i asked who and opened, they then sent a notification that there was no safe place to leave my package. Had they asked me to come down I would have, instead of coming inside the building and then leaving when they realized they had to walk up four flights of stairs with a 1lb package.

    Jan 26, 2017
  • anon

    Our mail carrier has not delivered mail to our area for over 4 days now and we are not showing an outage or delivery interruption. I do not have the equipment to get the ice-packed snow out front of the mailbox gone but it is not hard to pull up a foot or two from it and access the mailbox...I don't know if it is customary to threaten since we are expecting packages and haven't even gotten those...with no warning/notice, etc. Very frustrating as I am waiting on delivery of several items that I need ASAP. I may forward a complaint to the appropriate agencies - have you received any other feedback on this Deanna?

    Jan 15, 2017
  • anon

    Although I can understand the problems facing the USPS, such as less carriers, etc., the mail in our neighborhood can come anytime up to midnight on any given day. I can live with that, but lately my mail, when delivered in the late night hours is left ON TOP of my mailbox, not IN it. This is an open invitation to thieves and isn't there a safety rule about mail HAVING to be placed inside a mailbox (I do not care so much about magazines or catalogs, but I do care about regular bills and other correspondence. Thanks for answering, I appreciate your time.

    Jan 13, 2017
  • anon

    Is it customary for a mail carrier to threaten a customer that they will stop delivering their mail if they don't shovel out their mailbox? That was my experience yesterday. The snow plows (employed by the city), plow the road in front of our house, leaving a large snow burm in front of our mailbox - and everyone else's on our street. It has been extremely cold in north Idaho the last few weeks and the snow burm is pretty much frozen. Yesterday, while delivering a package to my house, the mail carrier commented that if we don't shovel out around our mailbox, he would stop delivering our mail. This was the first time I have ever been asked to shovel around my mailbox - in all the years I have lived here. Is it legal for a carrier to not deliver mail to a resident? I have never heard of such a thing. I will be researching the law on this and I certainly did not appreciate his attitude about it.

    Jan 13, 2017
  • anon

    He seemed to be very frustrated and rude. What I do when that happens is I basically write snow and the date on the mail bring it back to the station and then the next day I will bring it out again continuing that until I can finally deliver your mail. Our safety is first.

    Apr 10, 2017
  • anon

    Yes a carrier can stop your delivery if it is not safe to access your box. If you are a mounted delivery, the carrier is not required to stop and get out to deliver your mail. It is your responsibilty to keep your box clear of all obsticles no matter the circumstance. Would you want to climb snow birms all day long? Most routes are up to 1000 or more deliveries. You can always put your mail on hold at your post office and pick it up at your leisure. While most deliveries are attempted daily it is your responsibility to clear your box including the entrance and exit for a vehicle to access, not just a little path. Just fyi

    Jan 31, 2017
  • anon

    If criminals get wind of this, they can just steal your mail because it's after dark. There could be checks in the mail that can be altered and cashed. Or if they just take every thing including your bills,;you don't get the bill and you pay the late fees. You are not going to be able to talk your way out of a late fee because bill collectors don't believe a word you say. And this is not holidays, I have been getting mail after 7 p.m. Since October. There's the mail truck now, 6:42p.m., Right on new time. Now I go get the mail carrying a gun because I live in the country and it's pitch black outside. Hogs ,coyotes, wild dogs , you name it. Thanks unions for demanding Saturday carries instead of taking the day off. 90% of all mail is wasteful garbage anyway. How about delivering the mail every other day and keeping your precious saturdays. Even if you get a bill , there's nothing you can do about it anyway; financial institutions are closed anyway. Would it make it easier for you if we all just pulled our mailboxes out of the ground? Unions and greed are the same definition in the dictionary, just look it up. There's a big fat guy sitting on a stack of benjamins smoking a cigar . Remember , what you do in the dark will be exposed in the light. Props to the carriers though; gotta eat.

    Jan 10, 2017
  • anon

    Mail is delivered after dark because The processing plant that brings the mail to your local post office comes MUCH later than it did in previous years. Why? In NE Ohio, we now have ONE mail processing plant as opposed to FIVE. The semi-trucks sit on the street waiting for dock space to become available. If your local post office gets its shipment of mail hours later than in the past, this process makes the Mail Carrier leave much later. As far as delivering every other day;you are concerned about getting mail after dark? What do you think would happened if your mail carrier had DOUBLE the mail he normally has? He would be out there until Midnight or later. I would never deliver that late, so you wouldnt get your mail anyways if we delivered every other day. The second reason your mail is this late- The parcel volume has increased 30% over last year. UPS has helpers when delivering parcels. They also have trucks that can handle the size and volume of parcels. The Post Office doesnt have an adequate truck to carry all the additional parcels, so we have to go BACK to the PO and pick up parcels. Since we don't have helpers that jump out of the truck and deliver, we naturally are going to be late. The problems you experienced have occurred since October- political mailing season drastically increases our mail volume, and causes us to be later than usual. As soon as the political mailing season ended, then the mad Christmas parcel rush started around NOVEMBER 15, before Thanksgiving. Believe me, we DO NOT want to deliver in the dark- It is unsafe for us also. However, with much later starting times and the drastic increase in Amazon parcels, we don't have a choice. Even now, in January, a traditionally slow season, I see my parcel volume on my route has drastically increased.

    Jan 21, 2017
  • anon

    Let the carriers start earlier. I have family that are retired employees and current family working there. Carriers in our area used to start at 6:30 am. Now they at not allowed to start till7:30 am. They are getting to streets later -fighting heavier traffic and school buses. Earlier time solves some of these issues. In our area it used to be a joke that if you couldn't carry the mail they would make you a manager or postmaster. Might be more truth than not- seems out post master is determined to make it harder on older career folks.

    Jan 05, 2017
  • anon

    there are offices starting at 8am, 830am 9am and 930am

    Jan 27, 2017
  • anon

    We start later in NE OHio because the mail arrives later from the processing plants. Why? We used to have 5 processing plants in our region, now we have ONE. Cant start earlier unless we actually have mail to sort. I dont want to deliver mail in the dark, but what can I do if the mail I am delivering arrives 1-2 hours later than it did 10 years ago?

    Jan 21, 2017
  • anon

    Curtail standard mail in the pm get carriers o off the street by dark.

    Dec 28, 2016
  • anon

    Curtailing standard mail would save me about 10 minutes per day. Doesnt solve the problem.

    Jan 21, 2017
  • anon

    How can management or supervisor, expect a part time rural substitute carrier to complete their route. Come back to the post office around 3:45 pm, then DEMAND that carrier to go back out to finish another route in the DARK! This has been an ongoing problem. This is a (2) year employee, he has been treated like this for almost the entire time he has been working. Working everyday for over (3) weeks up to 14 hours a day since the holidays. He understands that he is required to work when he is told. This is dangerous at all levels for any mail carrier to be out at night! How can a person see how to deliver mail at night. What about safety and the lives of our mail carriers? I for one worry about my son who is being taken advantage of from this supervisor can not manage to have the routes covered on a daily bases. Therefore he makes my son to cover other route and his ass! No insurance, benefits or anything is given to part timers just all the routes that has to be covered each day. Upper management needs to take care of their part time carriers as they care for the full time carriers! Bottom line is if something happens to my son because the supervisor isn't doing his job by making him do a second route in the dark, he will be dealing with a mother! The workplace is to be a good and equal environment for all employees! Treat each employee equally, speak to them the way they want to be spoken to. Management is a hard position to be in, if you are not qualified to maintain the position than get another job! Something needs to be done about this working environment for all part time mail carriers. I read that the stress level on all carriers is high, so bad the there has been suicide! Unless someone speaks up about our part time carrier, nothing will be done, I would appreciate any. Thank-you Concern Mother in Virginia!

    Dec 27, 2016
  • anon

    management needs to be fired. its dangerous to work in the dark. i think they do this so we die or quit. no benefits to pay then. also create a hostile work environment. its the worst employer out there!!

    Dec 14, 2016
  • anon

    I have lived at my house for over three years. I can tell you that our mail lady never arrives before 5:00 pm. 90% of the time it is after or close to 6:00 pm. I was expecting a check to arrive yesterday. NO MAIL for the entire plat arrived. No warning no nothing. I called and they said that they pulled her at 7:30 pm because of how late it was and the conditions of roads. Our plat never received mail. OK...our plat was plowed...I made sure that the mailbox was clear per regulation... Why didn't someone go out an assist her in completing her route? It is not impossible. One time I saw my cousin delivering our route...our original lady was off. It was 3:00 pm... I was shocked. So I am just confused. In most jobs, if one person is continuously unable to do things timely...then you either cut her route, add an extra person, or at least move that person to a smaller route. She is very very nice..but if it is too much for that person, then do something.

    Dec 13, 2016
  • anon

    We live a couple of miles outside of Sedro Woolley, WA 98284. Our home is less than one-quarter mile from our mailbox, but more often than not, packages that have been shipped to us via USPS or UPS Sure Post are not delivered to the house. Instead, the rural carrier leaves an "unable to deliver" notice in our mailbox, typically around 10:30 a.m., stating that we can pick the package up at the post office the next business day. Packages that were supposed to be delivered on a Friday are then not available to us until the following Monday. We have notified local USPS staff about the issue, but our phone call has not been returned. USPS rural service guidelines state that packages will be delivered to the door as long as the house is no more that one-half mile from the rural route. As stated above, our home is less than one-quarter mile from the rural route. Is there anything we can do to remedy this problem?

    Nov 25, 2016
  • anon

    Unless the road to your home is dangerous, if there's a gate or if there's a dangerous dog, we are required to deliver parcels to your home. You can ask your reg carrier if a secured parcel container is appropriate. Many of our Mt Vernon customers use Rubbermaid tubs but then you deal with possible theft. Contact your postmaster and request an official mileage mark from your mailbox.

    Jan 11, 2017
  • anon

    Sometimes my regular mail delivery comes late in the day after dark . This week at 5:45 one day. I live on a rural 2 way street without street lights or sidewalk and the mailbox is on the street . In our neighborhood we often deliver our mail to each other because mail is left in the wrong mailboxes . I am in my 70's and get nervous getting the mail at this hour.

    Nov 16, 2016
  • anon

    I have been receiving my mail between 530p and 6 pm. I am a widow of 79 yrs of age, the street is dark now that the time has changed. I hate to leave my mail out all night. What is wrong where as a few months ago I was getting my mail at 2-3pm? With the ice and snow coming soon, It will be difficult for me to go outside to get the mail not being able to see where I am going. Can you check into this for me. Thank you! Do you think I should call my postmaster?

    Nov 13, 2016
  • anon

    A few months ago the mail was "lighter" meaning there wasn't as much of it. Now with political mail, holiday mail, and the double if not triple or quadruple amount of packages. it takes longer to sort in the morning meaning carriers don't start until MUCH later which just starting later is one thing but then all the extra packages slows them down as well because it means they have to go to more peoples doors with packages. And unfortunately it will most likely get even later with snow/ice on the way.

    Nov 21, 2016
  • anon

    We have a handful of carriers that runtil our route. 2 are absolutely amazing. The third is lazy as all get out. We have a street side mail box and leave enough space for the mail truck to pull in. Every single time she is working she drives right passed. Doesn't even attempt to deliver. It's so frustrating because there is no where else to park. The other 2 ladies have no issue delivering. What can we do to make sure we get our mail?

    Nov 12, 2016
  • anon

    We don't get mail delivered until after 8:30 pm, if it gets delivered at all. If I am expected to do my job within certain hours, I think I could expect the same from someone who is making way more money than I am. I can see why the US Postal service is losing business.

    Oct 31, 2016
  • anon

    You are the reason I am quitting the post office. You have no idea what we do between getting the mail and casing the mail. I dont leave post office intil 11:00 to 12 pm I work until 8pm Don't lecture me or anyone else on work ethics You make me sick

    Nov 23, 2016
  • anon

    I posted this comment. Now I realise none of you can understand. What we need is a ride along program. You know like police officers give to civilians. So I will put in the suggestion to corporate offices. I really hope we can get a program in place. If so I challenge everyone to participate. Maybe then you can understand and appreciate your local postal workers.

    Jan 06, 2017
  • anon

    Hi Crystal. I appreciate the work you do; getting the mail is something I look forward to each day. What do you think needs to happen to ensure there is enough time in a day for a carrier to complete their route? I live in a major city in an apartment building with several hundred residents. Our USPS service has become spotty: one or two days per week no mail is delivered to our building. When it causes delays of tracked mail, the reasons for non-delivery are falsehoods like "business closed" or "mailbox blocked". It's getting to the point where I want to complain, but I also want to be sensitive to problems faced by employees like understaffing. P.S. I think your ride-along idea sounds great. I once toured a distribution facility and found it very informative.

    Feb 20, 2017
  • anon

    I have a package that says out for delivery and I still have not received any mail today and it is 9:40 at night. I more than a little upset with the post office on this one, I understand some routes were delayed due to damage from the hurricane but this side of town was not damaged and the mail has been getting later and later coming, That is just unacceptable,

    Oct 28, 2016
  • anon

    My fiance is a temporary city courier. She is very proud to be a government employee. She is from the Philippines and she is not a US citizen yet. The management and supervisors that work for the usps is mostly black and female in Dallas Texas. They talk to my girlfriend very disrespectful. And have a nasty attitude. Because she is a temporary city courier, she is sent to different post offices every day, and is given a different route everyday. It makes it very difficult to find the address and deliver the mail effectively. Plus they won't allow her to return to the office until she finishes with all the deliveries. Half of the time it's 8 - 8:30 pm before she finishes her route. In the areas of Dallas where she delivers. It is very dangerous to be there.. Drug dealers, hookers, thugs, and low life's.. It's not safe for an attractive woman to be out delivering mail after dark anywhere much less the getto of Dallas. I fear for her safety and well being. She has voice her concerns about the situation to her supervisor... And ask go send help to finish the route if it's getting dark. But they ignore her request for help. And insist she finish the work. The post office has cut wages for new and temporary hires. There's no insurance or benefits for them. And no defined probation period. She's been there for a year... And is still a temp. They really need to change their policy and consider the safety of the people who are working hard to deliver the mail. I understand the goal of the post office is to provide reasonable access to the mail. And I know they are trying new things to cut cost. I think twice a week delivery to each home is reasonable. This would reduce cost, and still provide reasonable access to the mail. It's not necessary to go to Every house and business in America every day. That is a waste of time and money. And it will allow the postal service to be more effective at their job...

    Oct 22, 2016
  • anon

    They can't cut mail delivery to twice. Day. Your gf wouldn't have a job if they did that. Also ppl have been temp employees for years before getting the chance to become regulars. It's how it is. She needs to leave the PO now and look for suitable employment. USPS isn't a great place to work.

    Dec 01, 2016
  • anon

    Last year our delivery route was turned to the last delivery of the day. This year mail has been getting here between 6:30 and 7 o'clock at night. We have large parcels, dark streets & long driveways. I've talk to the supervisor at the Lexington Ave. local postal office and he blames it on the election bulk. I informed him of our dark streets and how it is unsafe for the delivery personnel to deliver mail on the street. This change was supposed to be more efficient. I told the supervisor a more efficient delivery would be to put the last delivery at a gang box with a set of lighted apartments.

    Oct 17, 2016
  • anon

    My carrier delivers mail to the businesses across the street every day between 10 & 10:30 am, often parking at a convenience store & going inside for a break. He then leaves the businesses to deliver mail to the rest of the neighborhood. He doesn't come back to deliver my mail until between 5:30 & 6:00pm. When I asked him why, he said it was so he "didn't have to turn around." ??? Does USPS have a policy of priority for business clients above private US citizens? He drives past my house, turning into the businesses but, does't bring my mail at the same time so he doesn't have to turn around. This seems very inappropriate & designed by the carrier to meet some personal schedule or needs. Who can I talk to about this?

    Oct 17, 2016
  • anon

    Mail carriers have a set line of travel that they are required to adher to as well as set break times depending on the amount of mail and the time they leave the office. If there is business on a route they try to keep it in the beginning of the route. There is no guaranteed time for mail, only that you'll get it each day if you have mail. They're are extinuating circumstances, of course, like vehicle breakdowns. In out area, we start at 9 am which already puts us at 5:30 for 8 hours, overtime is in the dark. In my opinion, management doesn't care about our safety, otherwise they would do what was necessary to get us off the street before dark

    Nov 10, 2016
  • anon

    I've been a carrier for nearly 33 years so I can tell you what the problem is with the Postal Service. While first class mail has declined, our number of parcels and what we call spr's(small parcels and rolls) have increased. For example, I have a 613 stop driving route, years ago my route was inspected and found to have an average of 8 parcels a day and maybe 20 sprs. Now, supervisors consider a parcel to be anything larger than a shoebox, carriers consider a parcel to be anything we have to walk to the door to deliver. We are allowed only so much time for each parcel. Now, with the increase in parcels, I average 30 parcels a day (50 to 60 at Christmas) and anywhere from 40 to 120 sprs a day. Yet, our supervisors don't want to acknowledge that we need more time to deliver the mail, combine that with reduced workforce, temporary employees who just don't care and upper management (most of whom have never delivered mail) making impossible demands and you get the Postal Service. Most regular carriers care a great deal about the people on our routes and we do what we can to give the best possible service but management, especially in our station in Miami, makes it very difficult. Also, one of the previous commenters is correct, we have sore hands from arthritis and carpal tunnel, sore shoulders, knees and feet. Most people don't realize how tough this job is until they actually have do it so please try to be patient, we deal with pain, difficult supervisors and a lot crappy weather.

    Oct 16, 2016
  • anon

    Put all mail boxs on the front of yard or drive ways...save time.. Helper sorting mail to finish quicker

    Oct 12, 2016
  • anon

    What about delays due to herniated disk, swollen knees, arthritic joints, ware and tear on carrier bodies compounded with an ever increasing workload and street/elements time increase? None of you geniuses factor that in? No wonder you can never catch your own tail.

    Oct 03, 2016
  • anon

    Maybe you should see your dr. I am 20+ years retired with some of the same problems, yet i have to walk to the street with a flashlight after 9 pm to get my mail because it is often delivered late at night. If you are unable to deliver mail perhaps you should consider a transfer to another position instead of bad-mouthing tax payers paying your salary. Hope you feel better soon.

    Nov 21, 2016
  • anon

    Your a 20+ year retired carrier and thought we received our salaries from tax dollars? Your a freaking genius. Try not to comment on something you clearly do not understand!

    Nov 30, 2016
  • anon

    No, you don't pay our wages with your tax dollars! USPS does NOT get tax money. We are the only self sufficient federal business. We operate solely on our own sales revenues. Your poor carrier stuck out there late at night. You should be ashamed! We get paid route pay and end up working for free. Of course we all want to spend the night working for free instead of being home with our families. Our routes are overloaded and we can't do a thing about it.

    Nov 27, 2016
  • anon

    After reading most of the comments I know I'm not the only one with this USPS terrible service. I'm kind of wondering though why someone higher than our local postmasters aren't doing something to prevent situations like these. It's like the USPS takes no pride in doing a good job. For that matter they should hire monkeys to do it. I'm sure they would appreciate their income n benefits. Today the truck drove into my driveway, honked n reversed. I jumped when I saw n heard it honk, ran out but like I said, he was reversing as he did the honking. So I run to the private road we have , he sees me but instead of reversing he keeps driving and decides to throw my package on the corner grown of my neighbor's yard. Then he leaves a bigger package sitting on top of the boxes, risking the chance of it getting stolen. The only way I knew of the other box was because my son happened to drive into the private road coming into my house . See the mail boxes are about half a block away from where I live n I thought the only box he had for me was the one he threw down. This type of service lacks morals, etiquette delivery requirements, pride, will to work, and possibly some training.

    Sep 30, 2016
  • anon

    Monkeys? I'm sure there is no exaggeration in your comments. If it's so easy maybe give it a try. Cause from your comment your just sitting around the house. Another suggestion use UPS/FEDEX.

    Nov 30, 2016
  • anon

    This is a paid position - someone's job. There is such a thing as pride in one's work and quality of service regardless of work overload and physical condition. If one is not capable of carrying out that quality of service perhaps there should be a consequence or one should seek another work venue. Excuses, defensiveness, and justification of poor delivery services should not be tolerated. This inexcusable approach could be applied to all services including medical. A surgeon shouldn't perform a surgery if he is unable to do it well. There is such a thing as constructive criticism and room for improvement. I'm hearing a lot from disgruntled usps employees but I haven't heard usps take a humbled response to disgruntled customers. USPS is a service. Who are they serving when there seems to be an excuse for complaints? There are many who have clearly experienced bad service. Acknowledgement of the usps challenges are one thing however if the usps employees feel justified regarding their poor quality of service and not acknowledging their flaws then they should be reprimanded. If flaws aren't taken into account one cannot expect changes. Ive read too many whiny responses with no regard to the unsatisfaction of the customer. I too, have experienced packages thrown at my door, honking in my driveway so they don't have to get out of their vehicle( I have no dogs), notes saying something was undeliverable (while I was home), and packages left in my driveway/by my garage after dark, exposed to weather elements. It is frustrating particulary when I pay a service fee to Amazon for two day prime. I'm the customer, and the quality of delivery has decreased since usps has been delivering my packages. I expect my children to do a good job and to give their all to the task at hand. I expect this if they were to work at McDonald's or a law office. If they dont meet expectations they would need to be held accountable by losing their paying job or confronted on thier poor performance.

    Dec 20, 2016
  • anon

    The non regular mail carrier's passive aggressiveness in regards to gate closing on our block Is beyond anything near acceptable! I have moved the mailbox so that the carrier does not have to go up the stairs. Is this how I get repaid for a favor? The neighbors and I have dogs. Leaving the gate open is not safe. Some consideration in this matter would be appreciated. Thank you

    Sep 21, 2016
  • anon

    Maybe you should consider moving your mailbox outside the gate. IF your dog starts barking at him he can refuse to deliver your mail if it is inside the gate. Safety is main priority, maybe moving it outside the gate will benefit your dogs and the carriers safety.

    Apr 17, 2017

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