Who doesn’t like finding a package they ordered online on their doorstep at an unexpected time, like, say, late in the evening just before you turn out the porch light for the night? 

Consumers have come to expect quick delivery of parcels, often at odd hours of the day. This new paradigm comes at a cost, however. For the U.S. Postal Service, it means their city carriers and non-career city carrier assistants (CCAs) are delivering packages after the targeted return time of 6:00 p.m. Returning late from their routes raises safety concerns — especially when it gets dark earlier —  and overtime costs. 

Few are complaining about the ecommerce explosion, mind you. It’s driving a growth in parcels — even as lettermail volumes decline. This package boom, along with a downsizing of the Postal Service workforce and evolving customer needs, have led to changes in the network and delivery. Furthermore, a wide range of variables, such as weather, employee absences, or new carriers to a route, can affect delivery on a daily basis. 

All of this poses challenges for the Postal Service in meeting its goal of 95 percent of letter carriers being off the street by 5 p.m. and 100 percent by 6 p.m. Our recent audit of the Bay Valley (CA) District — in the heart of the nation’s ecommerce hub — found that carriers and CCAs fell short of the 100 percent goal by 6 p.m. In calendar year 2016, only 75 percent of carriers returned to the office by 6 p.m., our report said.

Bay Valley certainly is seeing the effects of ecommerce activity, as well as Sunday package delivery, and grocery delivery service: The district had a 16 percent growth in package volume in calendar year 2016 over the previous year, topping 101 million packages. In some areas, package deliveries now regularly occur early in the morning and as late as 10 p.m.

We found a mix of underlying reasons for missing the targeted return time: Insufficient staffing, late or improper mail arrival, inaccurate route adjustments, and insufficient supervision. The Postal Service agreed with our recommendations to improve the underlying conditions.

We welcome your suggestions as well. What more could be done to get carriers off the streets on time? Given all the variables that can affect the ability to complete deliveries by the targeted time, what additional precautions could be taken to enhance carrier safety? 

Comments (79)

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  • anon

    Said my package was out for delivery since 10 am... And its 9pm now... I guess that the drivers in CASTRO VALLEY CALIFORNIA are lazy and also love to lie to people as well.. I even went to the post office which is down the street from my house and they lied and said it was out for delivery. Looks like people just want money and don't care about messing with people. Pathetic! I hope that I get my package!

    Dec 15, 2017
  • anon

    Out for delivery since 9:50 a.m. and it is now 10:09 p.m. and no mail. Sad. I'm beyond frustrated.

    Dec 12, 2017
  • anon

    what happens when you hire a bunch of lazy workers for a decent paying job. they dont care it is 9:00 right now and still no mail. i get it that it's december but wtf.

    Dec 11, 2017
  • anon

    The USPS office in my town (League City) has some of the worst reviews I have ever read. Take an opportunity to look them up on google. The wrong mail regularly makes it to our boxes and our town's letters and packages go missing or are marked as delivered but show up days later. I think we all value the safety and families of our post workers but horrendous customer service, dishonesty, and frequent delivery to the wrong addresses comes down to poor work ethic and mismanagement. The fact that a post office can have 90% terrible reviews without replacement or serious audit of management shows a real lack of oversight. Hundreds of thousands of dollars in mail are constantly at risk because no one within the organization seems to advocate for the clients of our enormous town. Maybe it's time to reevaluate and update the time expectations of package deliveries to match the harsh realities of the job rather than selling 2-3 day shipping options that are dangerous, stressful, and unrealistic. Maybe the employees are acting out in response to the stress. Any improvement would be a step in the right direction.

    Dec 06, 2017
  • anon

    Mail deliveries were missed on Nov. 24,2017 - Dec. 2 and Dec.4 . I can not leave mail in the rural box in fear of it being removed because the flag is up. I also learned the carriers do not clock in when they case the mail. I am 79 years old handicapped. I have to walk 120 ft. to the mail box. I can receive my mail 2 PM to 8 pm or not at all. When the original carrier was on the route, your mail was always there by 3 PM. There is something wrong. Winter is coming which means ice , snow, and darkness for a handicapped person. Need Help.

    Dec 05, 2017
  • anon

    For at least the past month our mail has come well after dark. Since our mailbox is at the beginning of our road, a block away, i'm walking multiple times to my box in the dark to check for the mail. Tonight I checked at 5:00--no mail. I walked back up there at 7:10, still no mail! This time last year someone was stealing mail from neighborhood mailboxes. I'm concerned that it, I leave our mail in the box all night, I'm inviting trouble. Our mailman is normally amazing about getting our mail to us on time and packages are always delivered to the door, not left hanging out of the mailbox. Something needs to be done. I am concerned for my carrier's safety and my own.

    Dec 04, 2017
  • anon

    My husband is a cca in phoenix. You might assume that the post office has been around a long time so they know what they are doing......they don't have a clue. You guys really need to consider the safety of your workers before you send them out over and over in the dark until almost 10 at night? Who wants a package at 930? At night!? It's dangerous and foolish you guys overwork some and let others get away with barely finishi g the route they were assigned! You change times and schedules all the time! I'm surprised you are still in business they way that you run your operation. You need to stop being foolish and do what is common sense

    Dec 01, 2017
  • anon

    It is now 7:52 in Alta Loma, ca and still no mail. I have out going mail waiting to be picked up. We have pay checks that are normally delivered on Wednesday or Thursday yet nothing today. What is going on. Not acceptable to not have mail delivered.

    Nov 30, 2017
  • anon

    Going in earlier seems to make sense. Packages don't have to go out until a certain time but getting a jump on the day would get the day done sooner. Makes sense except you aren't allowed to go in early. Go in later, return sooner is what is being preached and yet with the huge uptick in packages this is not possible without MORE HELP. How are you supposed to deal with the huge workload in less time and with less help? People are asking to come in early and are being told no. Why? And don't even get me started on how many hours are being worked without pay because they are taking significantly longer and have not had the paid hours for a route assessed and updated. So now you get to deliver in the dark and not even get paid for it. Most ridiculous thing I have ever seen. How is this even legal? It's a huge safety issue and it looks like the long hours and late hours will have to cause injury the USPS has to pay for before anything will change. This seems to be the new business model for many companies these days.

    Nov 30, 2017
  • anon

    Constant misdeliveries. We were getting our mail at noon,now we don't get our mail till 5pm or later. What is going g on?

    Nov 29, 2017
  • anon

    I would like to know why cariers in Phoenix are starting at 9:30 am. They start at 8:30 now. On December 2nd they will be starting at 9:30. Why with Christmas coming, are they starting later? This seems stupid to me. What is the reasoning for this?

    Nov 28, 2017
  • anon

    The reasoning is supposedly; mail from the main plant is not arriving to the individual post offices as early as it once did. Well I guess that makes sense when you make cutbacks at the main plant. Duh! My wife is a mail carrier and she will be starting at 9:30am. I fear for her safety after dark as well as all carriers. Mail will be arriving to the customer later. The USPS is antiquated in their thinking and operating measures. This whole thing is stupid and the USPS won't be happy until they've driven themselves out of business.

    Nov 29, 2017
  • anon

    Our community is older, and many residences choose to use the Postal Service by way of the P.O. Box. This usually works well and oversized boxes are "sometimes" used for delivery of packages that can't fit in the normal boxes. The problem is that time after time, notification of package arrival is jotted on a yellow card and held for pick-up during regular hours. NOT EFFICIENT. I work regular hours - which is why I depend on the oversize box system. Not using the system in place causes problems on my end. I pay to use the P.O. Box and would like it to be a benefit and not a point of frustration.

    Nov 27, 2017
  • anon

    We have been getting our regular mail regularly 7pm and later for the past two years. Despite numerous contacts with the local post office staff, and reassurances the problems would be taken care of with hiring new staff we are getting our regular delivery later and later. Recently we signed up for the free service to get preview of mails and are now finding the mail delivery is often skipped for the day. It seems like if they dont have time to deliver it just gets scheduled for the next day. We often get other peoples mail as well that we have to get the carrier to redeliver. We have tried to ask local post office management for a call back or way to contact the supervisor of the district but the local office 95136 refuses to give us callback or any contact information from their supervisors. Tried calling the ask-usps number but the wait times were > 20-30 minutes. Would appreciate any information on how to escalate our issues.

    Nov 22, 2017
  • anon

    "insufficient staffing, late or improper mail arrival, inaccurate route adjustments and insufficient supervision." What else do you need to know? Have the Postal Service correct these issues and you will have no problems! You can waste thousands of dollars doing these audits, but if the Postal Service doesn't do anything to fix what you have found, what good is it. I'd love to just deliver parcels in the dark. Try being a city letter carrier walking on dark streets trying to read three bundles of mail! I've carried for 25 years and the Postal Service has done nothing but make the job harder and harder. Later start times, and carrying a third bundle every day sets you up for nothing but failure.

    Nov 21, 2017
  • anon

    Thanks for your comments, which often inform our work. We appreciate your ideas and insights on this important topic. Please also note that general delivery/service issues should be addressed directly to USPS, at www.usps.com/help/contact-us.htm.

    Nov 21, 2017
  • anon

    What is up with Atlanta? Perhaps the 8PM and later deliveries are making it difficult to read the addressing? Three days out of five last week I received other people's mail. There was no pickup or delivery the other two days. A first class from Columbia SC postmarked the 15th shows up on the 20th. I've been waiting for a parcel mailed from Japan (average transit 6 days) to arrive. It was posted the 3rd of Nov in Japan and as of 21 November has not arrived in Atlanta. Do I incur a 1.5% fee to pay my property tax on line or do I trust the USPS to get my check to the county tax commissioner? What is our new postmaster doing? How do I contact him?

    Nov 21, 2017
  • anon

    Why not set the whole delivery clock back? Mail comes to the post office earlier. Clerks sort the mail earlier. PARCELS are up earlier. Carriers get out EARLIER and back off the street earlier. Let the carriers case bulk flats that aren't time dated in the pm after they are off the street. Being out in the dark is not safe. You are blinded from lights behind you; lights in front of you. You can't even read the mail. What about taking PARCELS to the door? You don't know the lay out of the land or if they HAVE A DOG. OR IF THEY THINK YOU ARE A PROWLER. Please help ensure the letter carriers safety. You can redirect the earlier time when mail and PARCELS aren't as heavy. Sign me a proud and VERY MUCH ALIVE RETIRED RURAL CARRIER.

    Nov 20, 2017
  • anon

    Unfortunately the problem will stop or start raising eyebrows when a carrier gets hurt, robbed, beat up or even killed. As carrier I noticed that safety is a myth. They say safety is a priority and even article 39 of the book states that safety is in the hands of management but still they allow us to stay out late in the dark. Is all about numbers. We should start thinking about everyone's life.

    Nov 20, 2017
  • anon

    Why not set the whole delivery clock back? Mail comes to the post office earlier. Clerks sort the mail earlier. PARCELS are up earlier. Carriers get out EARLIER and back off the street earlier. Let the carriers case bulk flats that aren't time dated in the pm after they are off the street. Being out in the dark is not safe. You are blinded from lights behind you; lights in front of you. You can't even read the mail. What about taking PARCELS to the door? You don't know the lay out of the hard or if they HAVE A DOG. OR IF THEY THINK YOU ARE A PROWLER. Please help ensure the letter carriers safety. You can redirect the earlier time when mail and PARCELS aren't as heavy. Sign me a proud and VERY MUCH ALIVE RETIRED RURAL CARRIER.

    Nov 19, 2017
  • anon

    Distribution plants/mail handlers and Associate office/clerks need performance standards just as Letter Carriers have. There is no accountability at this level......hence delayed mail. Every day carriers are expected to recover lost productivity on distribution side. Incompetent managers are also part of the underlying problem.

    Nov 17, 2017
  • anon

    90 percent of the mail I get is junk, allow customers to stop junk mail, would cut your work load way down, this is harrassment in its worst form, so there is no way the US Post Office can force us to accept it. ONline we have the option to stop the harassment, but not the US Post Office. I know that you make a lot of money delivering junk mail and your employees say you deliver to addresses where you know that no one lives there as you get paid so much for every delivery. How about respecting your customers and allow them to stop the harrassment of junk mail.

    Nov 15, 2017
  • anon

    I agree that 90 percent of mail is junk. As a mail carrier, I can assure you I hate junk mail 500 times as much as you do. However, the post office can’t pick and choose which mail they can and can’t deliver. It’s a mandate written into law so that even the poor had the ability to send mail and not just the wealthy. If you want to stop junk mail PLEASE!!! Tell the sender to stop sending it. Don’t go bitching to the post office and start the process of taking away yet more freedoms. Thanks.

    Nov 15, 2017
  • anon

    I am a person with a disability having had a stroke and my mail carrier, a female, has been harrassing me for several years. The postal service will do nothing. After what she did to me today which has jeopardized my physical safety, I made a police report. There's nothing good to say about the postal service whatever. My carrier would run over me if she could.

    Dec 13, 2017
  • anon

    Stop closing so many plants. When we used to start at 630 or even 7am, we never had anybody out after dark . Even now with 8am start the mail is up and parcels are either ready at BT or are up within 15 minutes but PM won't bring us in any earlier. And constant violation if article 8 with no repercussions is making morale lower than I've ever seen in my 19 yrs in the PO.

    Nov 14, 2017
  • anon

    If they quit delivering after 6pm, I'll never see another mail delivery in my life. My mail usually comes 7-9pm talking to the manager, the supervisor and the carriers does no good. Every excuse in the book. West Valley UT 84119 you used to be a hi rated post office, now you are the worst rated office in UT. What does it take to get my mail during regular business hours, and my 2nd day air items in 2 days instead of 3 or 4. My whole neighborhood walks to the community boxes several times a day, because you can't deliver on time. WAKE UP USPS! What does it take to get a supervisor who does the job? Or a manager who doesn't blow off the issues on every excuse you can imagine.. employees, unions, too mush mail, not enough help, can't fire bad workers, too many people on FMLA, vacation or calling in sick, no budget, etc etc...? I've done 3 online complaints since April, talked to the carriers (there are many...don't see the same one twice) taked to the supervisor and to the manager, posted on the Facebook page and messaged half a dozen times... NO ONE has ever returned my calls, texts, messages or complaints.

    Nov 14, 2017
  • anon

    Earlier start times.

    Nov 13, 2017
  • anon

    Carriers used to start earlier and dark delivery was unheard of.Now these in charge start carriers LATER AND LATER. Didn't need an OIG report to prove this waste and abuse. So bad for safety and productivity

    Nov 13, 2017
  • anon

    Hello who can i call call to see why mail has not been delivered to our area for 3 days due to not having an assigned mail person to our route? 3 days this is terrible and when we do get it it's our neighbors mail what is going on? I feel this is happening because we live in a majority black and Hispanic neighborhood.

    Nov 11, 2017
  • anon

    OMG! REALLY? You think that is the reason for bad service? The USPS is in shambles because of the supervisors who two weeks ago were CCAs or PSEs. The "older" employees who actually have the know how and could fix most of the problems shy away from EAS positions because of all the micro managing at the top. Your skin color has no influence on mail delivery.

    Nov 26, 2017
  • anon

    No Mail Carrier should be out in the dark!!! Look at your OSHA regulations for safety! Falls trips and slip hazards in the dark!Shame on you USPS. Hire more people!! And out in the weather should be no longer than 6 hours.

    Nov 11, 2017
  • anon

    We also find that our mail is delivered very late, sometimes as late as 10pm. Even this past summer we had several delivery times as late as 9:15. There are several reasons I've determined, from talking with the carrier when they deliver packages. First many times the carrier is a substitute and they are not familiar with the route. They also are not familiar with the policies and they don't follow procedures. Our carrier, whether the regular or sub, are overworked and have motor routes entirely too large to ever be able to complete them in the allotted time. We have also had problems with hold mail(from not stopping on the requested date, to starting prior to the requested date). Several times a month we receive mail for someone else, sometimes as many as 5 pieces destined for 5 different households. Mail pickup is also a very big problem. My next door neighbor and I have found the flag is up and sometimes mail isn't picked up for several days. Consequently we don't receive any mail during this time. Over the last 45 years there have been approximately two dozen times we have not received at least 1 piece of mail. Monday, Nov 6 was the last time we had no mail delivered. My daily digest email showed mail was to be delivered that day but I received two days of mail Tue. My flag was up so I know no mail was delivered. Something needs to be done, but filing complaints has done nothing to improve the situation.

    Nov 09, 2017
  • anon

    Yes here this will fix a lot ... do a winter cleaning of the Victorville post office .. that supervisor and carriers need to be replaced it’s bad supervising at its finest .. help :(

    Nov 08, 2017
  • anon

    just during the day .. the Victorville post office wasn’t delivering my packages from amazon,on time.. Sunday’s I had to have amazon call the office and have them deliver .. I have since, left amazon because of this. Also my Carriers were stuffing oversized packages from amazon in my mailbox ? When I spoke to the supervisor (and I have this in writing) he told me to tell the shipper to put it in a box ? Really ? He told me jiffy packs are “meant to be bent” the carrier put a queen sized duvet cover in my mailbox ! It tore it ... they then told Carrier (after 2 years of damages and ruined my mailbox) ... to put “all” packages at the door .. carrier couldn’t even do this ... I was having to open cases .. over and over .. it made “getting packages” horrible for me.. usually it’s a fun thing... then the manager had to tape my mailbox shut ... (so the carrier wouldn’t shove packages in there) his was the managers solution ....the carrier is supposed to put all mail at my door .. meanwhile my mailbox was runined ... they never replaced it .. carrier broke the flag too .. then lost it ... victorvile post office did nothing .. now I have no mail box at my door .. they won’t install one .. never fixed my old one.. actually it needs to be replaced ... i found out, the supervisor was placating me the whole time .. he never did anything about missing mail etc (said I’ll investigate, hoping, I would go away) .. until I open cases ? I am afraid to put up a new mailbox. that’s just cause to shove more oversized packages in there ... they did nothing ... the supervisor also changes the informed delivery ... its so bad at that post office .. never in my 50 odd years have o seen or delt with anything like this. I’m really confused ? Also I’m disabled have cancer ... they are horrible and need to be investigated. The scans are always changed from the VV office ... it’s really sad ... why don’t they replace what he broke ? I kept all the photos and over 10 claim numbers .. I have no clue what to do ..! As soon as I made the first claim it only got worse ... I really need a mail box at my door .. no way am I buying one considering it will be ruined also my carrier broke my old one.. they’re not cheep ... and I have to pay to have it installed? Since the informed delivery I’ve had so much mail “lost” not delivered it’s crazy... the google page has terrible reviews on this post office as well? No one has done anything .. we need a new supervisor and carrier ... thanks for letting me vent here ... I wish I could contact you directly ... like I said I have kept everything from the last two years plus ... I had to ... this is sad .. I stress now over packages .. Like I said ... I left amazon ... amazon knows why ... I had no issues when it was Ups? I used to actually talk to my mail carriers now? What’s wrong with that post office ? Help ?

    Nov 08, 2017
  • anon

    Our neighborhood has community mailboxes, with large lockboxes at the bottom for larger parcels. But our carrier, per her own admission, "hasn't been trained in how to use them." I told her the simple process. Put the parcel in a box, remove the key and put the key in the recipients box, but she said she would have to be trained. This came up when she was putting parcels in the large boxes, but not locking them, leaving all our packages open to theft. Now, months later, I guess she still hasn't been trained in this complicated procedure, so anything to large to fit in the tiny boxes, she drives around and leaves on front porches. Since there are other nearby neighborhoods with the same scheme, I have to assume this adds hours to her day, not to mention the complete lack of security for our packages.

    Oct 27, 2017
  • anon

    In March of 2014 I posted a comment about the carriers out after dark. Obviously our comments are not for the OIG but simply to make us THINK we are being heard. Most of the comments on this subject are real reasons for carriers out past dark but the OIG's first sentence, "Who doesn't like to find something unexpected on their doorstep at night...." is a JOKE. I certainly don't. I retired from a management position after 32 years BECAUSE I could no longer stand the stress of making, yes I considered it making, carriers stay out needlessly after dark. I say needlessly because the parcels were not the reason. Parcels are the topic because they are tracked. The problem is the upper level policies that cause mail processing to add enormous amounts of bulk/standard mail to the dps on Mondays and especially days after holidays, forbidding carriers to curtail other standard or circulars on heavy parcel days, not allowing "parcels over base" to be added to carriers time measurement system for the day's work, and the stupid, stupid, stupid practice of having carriers return to the office to retrieve one or two letters because of the fear that those letters could possibly be part of the district's performance measurement system. I have seen as few as two letters cause up to six man hours to deliver from mail processing center to office to carrier to customer. How many parcels could have been delivered in six hours? Thank you to all who commented and read this but nothing will change as long as carriers and their supervisors are being managed by the district and all management employees are given pay raises in the pay for performance system.

    Oct 18, 2017
  • anon

    My recommendations would be. Pay attention to our distribution needs. Like hiring more clerks and all of our clerks should be schemed trained. In our office, carriers has to come back to our office almost everyday to get the rest of their parcels. Because, we don't have enough clerks to finish the distribution on time. Some carriers were instructed by our Postmaster or OIC to scanned all the undelivered parcels in our office as delivered just to avoid or prevent delivery failures. We have proof from our postal customers who came to the window looking for their lost packages. Customers got notifications that their packages has been delivered to their homes but the items were not at their homes. When we traced the tracking number, google map shows it has been scanned delivered in our office, not in front of our customers houses.

    Oct 08, 2017
  • anon

    This "problem" is an example of what happens when processes change without the correct data to change it for the better. Mail and packages have two different needs in delivery and the foolish idea to combine the responsibility of both onto the carrier is proving that out as inefficient. Separate package delivery from mail, improve customer service by being better than UPS/FedEx by at least trying to contact a recipient to avoid the thefts and bad feelings that happen when my important package has been left on the front step all day because I don't leave or check mail that way (even a press of the doorbell would be better than just leaving it). I would guess that the value add gained by creating package delivery specific carriers would offset any potential labor increase. Especially since youd see labor and OT reduced for the letter delivery side and could meet the goals regarding carrier end time. This isn't rocket science and I'm guessing the front line staff could give you the solution that seems to befuddle management.

    Oct 07, 2017
  • anon

    I have been waiting 3 days for a package to go an hour and fifteen minutes away from. You check the tracking number and all it says is pkg. delayed in transit to area. try to talk to customer service what a laugh wait twice on the phone for 35 min. no one answered it originally said 15 min wait. No wonder they can not make money they are not dependable like days gone by. No one wants to do their job. I tried calling the office in Rancho Cordova 5 times and they would not answer their phone....why? Will not be using usps again will stay with UPS or Fedex they do a much better job. The USPS is terrible to try to talk with anyone also they are all hiding.

    Oct 06, 2017
  • anon

    Just to make you aware, USPS FedEx and UPS all work together. By saying this I'm letting you know that USPS delivers UPS and FedEx packages. That is one of our biggest reasons we're probably overwhelmed at the post office. UPS and FedEx drop some of their packages at the post offices. There's been times I was at the same house with the UPS guy delivering a package and the package I was delivering was as big as me and the one he was carrying he could carry in one hand. So just think about it USPS carrier City or rural are not only doing their job they're picking up the slack from UPS and FedEx

    Nov 12, 2017
  • anon

    Lots of growth in our area. Stop making the small mail boxes. Only sell rectangle style, and boxes large enough to fit 8×11. That will cut out some of the get outs.

    Oct 05, 2017
  • anon

    Orland Park il 60467 must have all the above...insufficient staffing, late mail arrival, poor routing and the worst most insufficient supervisors in all of the Chicago suburbs. Call with a complaint and they have the most ignorant attitude. The postal service in my area and several others in this area have become the butt of jokes while people check their mail at 8PM and it still hasn’t arrived. What happen to the days you could count on your mail being delivered at least before noon.

    Oct 03, 2017
  • anon

    I signed up for informed mail a few months ago. Fora a couple of months I was receiving informed mail. Then it stopped for about 3 months. I wrote to complain about it and within 2 days I received only 1 days worth of informed mail and then it stopped again

    Oct 03, 2017
  • anon

    Make sure routes are adjusted to Carrier's Abilities soon and often after a new Route assignment. Routes in our office are in terrible misalignment due to years of neglect and falsification or inadequate data input. Carriers "run" & forfeit their beaks and lunch to get done in 8, that ruins the integrity of the route adjustment process and reverberates problems throughout the whole delivery unit, making some routes undoable for some Carriers. Management spends to much resources trying to push Carrier's instead of just properly inspecting routes and managing daily workload with accurate data. Route adjustment accuracy is the MAJOR problem in the USPS right now.

    Oct 03, 2017
  • anon

    We need a management team than understands that letter carriers have turned into parcel carriers. Carriers are taking longer because we have to go to more and more customer doors, more and more often, to deliver parcels, because the parcels will not fit into a standard letter mail box. Every customer should also have a jumbo parcel mailbox. We need big enough vehicles that you can reach the mailbox, to not only deliver mail but a vehicle that can also handle 100's of parcels. The post office needs parcel routes or work out a deal with UPS and FEDEX to help us with the letters, flats, and circulars so we can handle the parcels!!! See how those guys like working off up to 4 different bundles and delivering parcels too.

    Oct 01, 2017
  • anon

    Staffing is the primary reason for carriers being out past 6 pm on a regular basis. Also, in the Sacramento District there is lack of up to date maps of the routes due postal management conducting so many route inspections in the past few years. And the lack of staffing to re-create routes with an adjoining route map so a delivery point on the route can be matched to the map on the route for any new carrier or carrier assistance on the route (later, being common). Postal management expect and rely on carriers, new and experienced to have their "Personal Phones" at the ready to aid with delivery duties. Postal service is supposed to provide the tools to do the job, efficiently and safely. Another factor, now that the post office has closed several processing facilities even though they had high-efficiency ratings, rely solely on W. Sac. P & DC to process mail for so many stations. This reliance on W. Sac to do all the work has affected many areas of pick-up and delivery. Lastly, fall is coming and we will lose an hour of daylight delivery because Management never adjusts schedules to the yearly time change.

    Sep 30, 2017
  • anon

    We appreciate all the thoughtful comments on this important topic. The OIG does read and chronicle them, as stakeholder feedback is used for analysis to identify system issues for future work.

    Sep 26, 2017
  • anon

    Glad you appreciate comments......But.....I have never seen where you do anything about it......Perhaps if you revisit this audit in 3 months and see if anything has changed would be a big start...And, please, post that you did it and what the outcomes are...Carriers across the US would like to see that your audits DO make a difference. Thank you.

    Oct 07, 2017
  • anon

    I am a carrier at the Lakewood, Co station. I would like to see parcels arrive more frequently and more clerks during the day sorting parcels. We also need more parcel gurnies to relieve the gurnies that are full. We have asked for more and have not received them. When carriers can load their trucks and make a parcel run while waiting on mail to arrive that helps a lot. We could also benefit from team parcel delivery. Having the regular on a high volume route team up with a CCA that can hop out of a van or Promaster with the regular carrier pointing to the place it needs to go such as a tricky apartment complex or business that would usually be confusing.

    Sep 23, 2017
  • anon

    TRAINING ... train the CCA and train the 204B. Currently CCAs in many offices are not trained how carriers were trained years ago, they now receive anywhere from two to a week of training, they go out there not knowing how to deliver, case, deal with customers, and deal with mngt. 204Bs are sometimes one year employees who do not know the job, do not know the contract, and don't know the ELM. They rule on emotion and what they feel is best instead of what is policy. Make employees accountable for their actions, when found curtailing mail and doing the incorrect thing like takimg care of their own business on work hours, write them up and follow up do not let them slip through the cracks. Let the carriers start early, case as much mail as possible, DPS for businesses needs to be cased for faster on street delivery and for less misdeliveries. I worked at an amazing station where we all came back before 5, cased the mail clerks had dropped by our case, cased 3rd bundles and marriage mail when possible, no internal WPV issues, good relations with customers ... then they cut routes adding more stops to routes, added MSP scans that needed to be hit by a certain time (meaning now if I finished early and someone asked to help deliver a couple packages on their now I couldn't), told us we couldn't case mail on return to the route, and we couldn't case 3rd bundles or marriage mail; guess what we started coming back late and I left to anot her area of the PO.

    Sep 23, 2017

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