The Office of Inspector General (OIG) independently audits the efficiency and effectiveness of Postal Service programs such as the online shipping solution Click-N-Ship®. However, OIG employees are also customers of the Postal Service, with their own experiences. Tara, a member of the OIG’s Communication team, tried Click-N-Ship® over the holidays and volunteered to write about her experience.


I knew Click-N-Ship® existed through promotions and obviously being an employee of the USPS OIG. And even though I pride myself on being very tech-savvy, I was hesitant to use it. To me there was just something comforting about making the time consuming trip to the post office to pay a real person to take and ship my package. Then I thought to myself, “I shop online, why not give this a shot?” Now I am a raving fan.


With a simple digital kitchen scale, my computer, and credit card, I shipped approximately 50 packages out during the holidays from the comfort of my own home. Most were letter-sized, so I first placed an online order for the free Priority Mail envelopes the Postal Service provides online. They were delivered to my door within a few days. It was fairly easy to set up the account, enter addresses, print the shipping labels, and complete transactions. For no additional charge, I scheduled a carrier pick-up and confirmed delivery of my packages online. In fact, the carrier even left a notification that he picked up my packages.

The only problem I encountered was not being able to ship anything for a day or so during the Postal Service’s technical glitch in the system in mid-December. Though mildly inconvenient, it wasn’t that big of deal to wait until the next day when the system was fixed. So now whenever someone tells me they are going to the Post Office to ship something, I tell them to give Click-N-Ship® a try.

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Have you ever used Click-N-Ship® and what was your experience? Was your experience similar to Tara’s? If not, what happened? What ideas do you have for the Postal Service to promote or improve this service?

Comments (105)

  • anon

    I have actually seen a mailer take the label printed on the paper and use a copy machine to shrink it to half the size. It actually read the delivery confirmation number when I put it through POS

    Jul 15, 2009
  • anon

    One thing that I don't like about Click and ship is how you cannot change the Zip code for which the package is dropped off. In a large office, a few packages that have a wrong Zip won't make much of a difference, but I am in a level 11 office. If somebody tries to drop off a package at my office with a neighboring Zip, I do not receive the revenue. If I can change the Zip, I can assure that my office is getting all the revenue that I deserve. Another way small offices get the short end of the stick.

    May 10, 2009
  • anon

    Some of the "raving fans" of Click-N-Ship are taking advantage of the USPS beyond comprehention. Many packages are classified "Media Mail" of which the contents are not. Ebay sellers are the biggest abusers. Many packages are not weighed properly therefore creating loss of vital revenue. And lastly many mailers are using the free Delivery Confirmation of which the package does not qualify for due to size. I wish McDonalds, Home Depot and Walmart would allow me to shop and use the "honor system" to pay for products and services like the Postal Service does. But, they know better and so should the USPS. I am honest but many are not. If Click-N-Ship continues then every piece of mail should be verified over the counter. If not we will continue to be abused and the revenue due the USPS will not be collected.

    May 08, 2009
  • anon

    I agree with PAT on this.

    May 01, 2009
  • anon

    I think the Postal Service should allow parcel post mailers (individuals) to print their shipping labels via click-n-ship. It would facilitate machine readability and would facilitate the reduction of "bad" or "unreadable" addresses.

    Mar 17, 2009


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