The Office of Inspector General (OIG) independently audits the efficiency and effectiveness of Postal Service programs such as the online shipping solution Click-N-Ship®. However, OIG employees are also customers of the Postal Service, with their own experiences. Tara, a member of the OIG’s Communication team, tried Click-N-Ship® over the holidays and volunteered to write about her experience.

 

I knew Click-N-Ship® existed through promotions and obviously being an employee of the USPS OIG. And even though I pride myself on being very tech-savvy, I was hesitant to use it. To me there was just something comforting about making the time consuming trip to the post office to pay a real person to take and ship my package. Then I thought to myself, “I shop online, why not give this a shot?” Now I am a raving fan.

 

With a simple digital kitchen scale, my computer, and credit card, I shipped approximately 50 packages out during the holidays from the comfort of my own home. Most were letter-sized, so I first placed an online order for the free Priority Mail envelopes the Postal Service provides online. They were delivered to my door within a few days. It was fairly easy to set up the account, enter addresses, print the shipping labels, and complete transactions. For no additional charge, I scheduled a carrier pick-up and confirmed delivery of my packages online. In fact, the carrier even left a notification that he picked up my packages.

The only problem I encountered was not being able to ship anything for a day or so during the Postal Service’s technical glitch in the system in mid-December. Though mildly inconvenient, it wasn’t that big of deal to wait until the next day when the system was fixed. So now whenever someone tells me they are going to the Post Office to ship something, I tell them to give Click-N-Ship® a try.

[poll id="17"]

Have you ever used Click-N-Ship® and what was your experience? Was your experience similar to Tara’s? If not, what happened? What ideas do you have for the Postal Service to promote or improve this service?

Comments (85)

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  • anon

    I have used click and ship for 4 years ..now all of sudden in the last 2 weeks it is not working..and it looks like no one is taking care of the problem.. I will use another shipping option... will not wait in line

    Nov 11, 2017
  • anon

    I repeatedly get the “Sorry there was a problem with your payment. Please verify the information and try again”. My credit card and personal billing information are all correct. I also tied payin with my Pay Pal account and that also generated a “try again” error. Very frustrating. I am now forced to stand in line at the understaffed local post office.

    Nov 01, 2017
  • anon

    I am a small business owner that does quite well this is going to hurt my business I have over 2000.00 dollars in unused stamps and my customers are used to seeing my logo on my packages I have also tried to use the clip and ship with no success now I will have to hire a secretary that I cannot afford this is the worst news that I have ever heard from the US Postal Service

    Oct 30, 2017
  • anon

    Like many commenters below I am posted overseas with USPS Click and Ship as my absolute only option. I have been trying to mail my mother's 8 oz birthday present for three weeks and for three weeks I have been absolutely unable to get Click and Ship to work. Her birthday is tomorrow. I am somewhere between heartbroken and ready to tear my hair out. I'm not even expecting a solution at this point, just venting.

    Oct 24, 2017
  • anon

    I am a service member that is currently deployed in support of Operation Atlantic Resolve. We have 0 other way to ship things home to our loved ones other than using USPS. The only way we have been told to use clicknship and the flatrate shipping boxes. Myself and upwards of 50 personnel have all tried to use this service and most of us have 0 access. I get all the way to purchase the service and my card is told that the action cant be performed...I have done this with three different cards to the same result. We are having to get spouses or parents to attempt to access these accounts and many of them are getting denied. If you are going to be the sole provider of mail service here, you need to help and have a more reliable system for service members.

    Oct 23, 2017
  • anon

    My husband is also deployed , we are having same issues and I have been searching forums this issue has been non stop and unresolved since 2002. That is unacceptable and wholly wrong. Hope the USPS actually does something soon! but since it has been happening for 15 years and no attempt at resolution on their side , I am not hopeful...

    Nov 09, 2017
  • anon

    tried 6 different times to print a shipping label for priority mail, with either PayPal or cc, kept denying my payment. both types of payment are good, not problem with my accounts. This is not the first time I've had problems. whenever I call for assistance they are no help.

    Oct 20, 2017
  • anon

    As an American working for the USG overseas, I am limited to using USPS to send/receive anything. Unfortunately, any time I try to create a label using "Click and Ship", I am presented with the following - "Sorry, your transaction has been declined. Your transaction cannot be processed at this time with this payment type" I see there are plenty of other comments that echo mine, but not a single response from USPS offering any sort of solution. Click and ship is a poor product with even worse customer service. Fix this.

    Oct 11, 2017
  • anon

    I have deployed to Afghanistan for the second time. Delivery options for goods are, shall we say, limited. When I was here the first time, I would use click n ship to create customs and postage labels for friends and family back home. It was a pretty sweet system. Give me the package contents, dimensions, and weight, and I would pay postage and fill out the customs declaration. All the sender would have to do is tape the label to the box and drop it at the post office. No lines, no hassle. Easy peasy. Now, I'm getting the message that says, "Sorry, your transaction has been declined. Your transaction cannot be processed at this time with this payment type". I've tried Paypal, credit cards, clearing cookies, VPN, different browsers, different computers - all to no avail. Most of the comments below say something about dropping USPS for UPS or another competitor. Unfortunately, this is not an option for me. It's USPS or bust. For now, the only workaround I have is to complete a customs form, but subject my dear senders to the glory that is standing in line at the post office (after which I use Paypal to reimburse postage). I'd really like to go back to the system I was using, but I simply cannot find a way to make it work. I know the system is touchy, but it worked for me just fine before I left the US three weeks ago. I called tech support a couple of days ago. There weren't any glaring issues. The kind woman on the other end of the line said that Military inquiries get priority, so I'm hoping that there is some kind of resolution soon. And yes, I was on hold for about 45-50 minutes. Incident number 171006-001381 I know that USPS is losing ground in the marketplace, rates are going up, and I'm sure that system development and maintenance stretches the budget beyond thin. I appreciate that there are shortcomings, and I am willing to deal with an overly complex, difficult, or non-intuitive system. However, this system is broken, and I have no other options. If you, Inspector General, read these comments, please assist.

    Oct 08, 2017
  • anon

    "Sorry, your transaction has been declined. Your transaction cannot be processed at this time with this payment type" No, plenty of $$$ in accounts... your systems are very broken. Poor online services.

    Sep 27, 2017
  • anon

    I use click n ship for some packages that I send out. It is absolutely STUPID that you cannot send a simple first class package using this service. There cannot be any rational reason for this!

    Sep 24, 2017
  • anon

    Keep getting messages that my account is unavailable but have been using it for years

    Sep 20, 2017
  • anon

    I CANT PROCESS MY PURCHASE!!!!! 3 days in a row!!! U GUYS ARE FAR FROM TERRIBLE

    Sep 18, 2017
  • anon

    The past few months, whenever I need to purchase a return label it comes back "your transaction has been delined, your transaction cannot be processed at this time." Does not matter which card I use or whether I use Paypal which has enough in the balance to cover the purchase. Seems to happen to a lot of users, as google auto suggested "usps transaction declined constantly". Is it a ploy to push customers in to the store to pay more? Or just aggravate them enough to move to competitors? Either way I can't believe the payment cannot be processed, it has been this way for a long time.

    Sep 14, 2017
  • anon

    Have used it before without problems, but today I tried using the click-N-ship to send the following- From zip- 33948 To Zip- 54902 Weight 5 Lbs Dim's 19x15x10 USPS shows retail cost $13.97 for retail ground large box, but click-N-ship only allows- Priority Mail $41.00 or Priority Mail Express $50.50 Tried calling support and was told over 1 hr wait! Why??????

    Sep 13, 2017
  • anon

    Same! I run band merchandise and shipping a tank top the weighs 4 oz for $7 priority is not cost efficient for a band.

    Oct 22, 2017
  • anon

    There are serious problems with the technical end of USPS, Click n Ship and Click n Ship Business Pro. Also, the wait for customer service is never less than 40 mins and most likely leads to no resolution. This system is in dire need of reform! You people are loosing millions on a non-functioning "machine" and soon will not be able to support your union; leading to a catastrophic crash of a once great historical institution founded on its exemplary reputation for service to the United States. Those who are chiefs at USPS should be absolutely ashamed of themselves - they need to be replaced with people who actually care.

    Sep 06, 2017
  • anon

    This service has worked one time for me in the last 5 years. I come back to use it forgetting that it doesn't work! I can log on fine, but it dies while trying to enter the address. And also, it only sends priority mail which I rarely, if ever use. So me too, back to UPS because it is convenient. I don't know why they keep this service up, its useless.

    Aug 31, 2017
  • anon

    "Your transaction has been declined. Your transaction cannot be processed at this time with this payment type". I tried Master, Visa and PayPal. Nothing works! CC & PayPay accounts have a hold/pre-authorization for the payments. I have tried Safari, Chrome, Firefox and Opera browsers with Click & Shift and non of them works. Nothing new from USPS. Thank you for service! Moving to DHL or FedEx or UPS or pigeon mail

    Aug 30, 2017
  • anon

    It is broken. "We are unable to find any available service options for this label, please review your label and try again." on a valid address

    Aug 21, 2017
  • anon

    I'm unable to get into my click n ship account because I've forgotten either my logon name or password; maybe both. their system said I have to create an account. It tried to do that, but their system says, "it looks like you already have an account." but they won't provide me my password or my logon name. So, now it seems that I am completely locked out of ever having this click n ship convenience again, unless I can find my original logon name and password. this isn't helpful.

    Aug 14, 2017
  • anon

    USPS is good at the ole bait-and-switch routine. Once upon a time one could print mailing labels without postage online. Then that disappeared. Then was the awesome click-n-ship tool, with a variety of options for mailing. Now all but the most expensive shipping options have disappeared from the online menu. I will no longer be using usps.com. I am very disappointed in the inexorable decrease of service and concomitant price increase.

    Aug 07, 2017
  • anon

    I have a click & ship account with usps. I am trying to ship a small package(35lbs) via GROUND. Can I print out a Label for Ground shipment in Click & Ship? If Not, do I have to take the package to the Post Office? Thanks!!

    Jul 31, 2017
  • anon

    click and ship does not work. repeated error messages: You have made changes to your label information that require rates to be recalculated, please click the button below once all of your changes are completed; and An unexpected error has occurred. Please try refreshing the page. tried many times over last couple weeks with same result. very frustrating. heading over to ups.

    Jul 08, 2017
  • anon

    This is regarding Click & Ship The newly upgraded USPS home page no longer accepts my login on my XP based system. It provides a cryptic response: "We’ve upgraded our Login Page. You will need to clear your browser cache to take advantage of the features on the new page....... We have encountered an error. Please try again." Don't bother clearing the cache - it has nothing to do with the problem. This started on June 29. It is now July 5 and still it doesn't work. After several emails and phone calls (accompanied by long waits) , the tech-support story today, July 5, is that you can no longer use a computer running Windows XP to log in to USPS. (sic) Also, sometime during this long weekend, I got a response to my original email help request that included the notice that my password has been reset. They are sending a separate email with instructions and a new password. Of course I did not ask for a password reset. And of course, I never got their email with the instructions and secret reset password. So, today, after another phone call and long wait, I was told an email was coming to allow me to reset my password. And you guessed it - 5 hours later, no email has been received. So here I go again, trying to get my password reset because of something I didn't ask for. The inability to use XP may be the last nail in the USPS coffin that finally forces me to use FEDEX for 100% of my domestic package shipping. Too bad somebody didn't think to give us small businesses advance notice this was going to happen.

    Jul 05, 2017
  • anon

    I have not had the same experience as Tara. My experience was trying to ship a priority small USPS envelope domestically. I get thru the process and enter my card information to pay and it was not accepted. Thinking I made an error in the entry, tried several more times, each time was the same result. It was a visa card and does not have trouble anywhere else. I thought I would give this a shot, heading to FedX now.

    Jun 28, 2017
  • anon

    I used to love and use usps click and ship weekly. Now I'm stuck with UPS or fedex because USPS cannot seem to figure out payments. I've tried to pay for labels with 3 different cards, and even paypal. I get an error every single time and zero help from customer service.

    Jun 16, 2017
  • anon

    Used Click-N-Ship for the first time ever today. Extremely frustrating. Printed two labels. Payment processed and bank account charged. But then, only one of the labels showed up in "activity history". Dropped off the package at a post office. But tracking says: "label not recognized" and it's still not showing up in history. Yet, paid for. So ridiculous! Any suggestions?

    Jun 14, 2017
  • anon

    Click-N-Ship website seems to be having a lot of problems processing credit/debit cards that aren't being addressed. As a DPO Customer, I don't have an option to pay at the post office. Please try to address this! The site has not been working for weeks!

    Jun 11, 2017
  • anon

    Have spent the last 45 min trying to purchase a shipping label online using click n ship and having issues with cc processing errors. Looking at the long chain of comments going back months and seeing the same issue is absolutely outrageous. Please join the 21st century and fix your payments processing.

    Jun 05, 2017
  • anon

    I have used this service for years. In March I started getting the "your transaction cannot be processed with this payment" message when I get just beyond the payment page. I've tried opening new accounts, using different pay sources, even changing ship-from address. Sometimes it works. Mostly it doesn't. That said, I've noticed that the credit card & PayPay accounts have a hold/pre-authorization for the payments, which means the payment is basically working. But Click & Ship will not let me get to the page to print the labels. This is really unfortunate. I've used this system for years and years, and never had a problem until March. Something has definitely changed, and the USPS has not been able to fix it, or tell me what I need to do to make it work. Basically...I have switched to UPS for my shipments. Really too bad.

    Jun 04, 2017
  • anon

    As for printing a label, it worked only once. 99% did not work. I receive an error: "Your transaction has been declined. Your transaction cannot be processed at this time with this payment type". I tried Master, Visa and PayPal. Nothing works!

    May 19, 2017
  • anon

    Click n ship is a failure! you are losing lots of business due to your payment process failure.

    May 13, 2017
  • anon

    When it works it is great. If only it worked. I have a Mac. I keep it up to date. I have tried Safari, Chrome, Firefox and Opera browsers with Click & Shift. It has a problem with “Shipment Date” - the error message “Ship Date must be within the next three days.” is common as is “We are unable to find any available service options for this label, please review your label and try again.” Many times I repack ( I recycle the priority mail boxes) and log in to UPS UPS websites work. Tom

    May 09, 2017
  • anon

    I have used Click-N-Ship® often without ever having a problem. However, I cannot figure out how to use it now that the website has changed. I calculate the price of a package and get to the end of choices and services and there is nowhere to print a label. What gives?.

    Apr 14, 2017
  • anon

    How much time of how many people is USPS wasting by not providing Media and First-Class mail in the Click-N-Ship service? Maybe we should send them a bill.

    Apr 11, 2017
  • anon

    Same problem here will not accept my credit card payment with the card I have been using on there for a couple years almost! Never had a problem till recently this happened then later on it would work again but now it's just not accepting a perfectly good credit cards for no reason. Tried calling Tech Support this morning and it said your wait time will be approximately 1 hour and 43 minutes! Really? I have to wait that long only to find out they can't figure out why it doesn't work? If anyone tells me try a different browser or clear my cache and cookies again I'm going Postal!!!! Uggghhhh!!!

    Apr 04, 2017
  • anon

    I'm trying to send a package to Hungary and am VERY frustrated by Click'n'Ship. But every time I try to pay I get the error msg: "Sorry, your transaction has been declined. Your transaction cannot be processed at this time with this payment type" even though I have sufficient funds to cover the transaction. Get the same error msg when I tried to add THREE different cards! Have tried clearing cache, changing browsers nothing works, Further, MOST frustrating that get NO response from USPS help. Sent them a msg every day for the last 8 days and nothing. HELP. PLEASE.

    Mar 15, 2017
  • anon

    When the program works it's great. Unfortunately, the payment process renders the program useless. To increase prices with a system that is substandard for a long period of time only highlights the poor service the USPS offers. Only time will tell when the government will appoint someone to straighten it out. If the USPS were a normal business, they would have flopped ago.

    Mar 14, 2017
  • anon

    Wow, prices just went through the roof. We've used Click-N-Ship for many years without any problem and been quite pleased. But with the USPS now putting a serious penalty on using you own packaging (even a 9x11 freakin' envelope for Gods sake) the prices are getting out of hand. Being limited to an ever-increasing Priority Mail rate, AND having to storehouse USPS packaging materials just isn't worth it to us any more.

    Mar 07, 2017
  • anon

    I have been an online customer of the USPS for several years and now it wont let me print labels anymore. Very disappointed! The following message comes up whenever I try to print a label. "Sorry, your transaction has been declined. Your transaction cannot be processed at this time with this payment type." WHAT TO DO??

    Feb 25, 2017
  • anon

    I ship a ton of express mail. My problem is if I drop them into my post office's metered mail slot (zip 44119) like I did this morning at 945am, only 2/3 pieces got scanned in. It is now 9pm at night and still no scan in. I ship expensive custom circuit boards and it always makes me nervous until I get a scan in....sometimes this doesn't happen until it hits 44101, and once it even didn't happen until it hit California. In my experience with sending click-n-ship and handwritten express mail every day, the hand written ones get more scans into tracking! This really makes me not want to use click-n-ship Thanks Scott Emick

    Feb 06, 2017
  • anon

    Same problem EXACTLY as Mr. Tom Schneider who wrote: "I love Click-N-Ship when it works, which turns out to be about 10% of the time.. NORMALLY it is the most frustrating site on the internet !! Why does your site reject my payment? I have tried everything, different browsers, different credit cards, paypal.. when it works it just works but most of the time I spend an hour fighting with it before I just give up and ship my package via UPS .. This has ALWAYS been my experience with Click-N-Ship, I don't know why I make the mistake of trying it again every 6-8 months when my memories of the previous psychological trauma have subsided... I would understand if this was 1986 and you were trying to launch the first online payment systems but online payments are not rocket science in 2016... totally frustrating !"

    Jan 21, 2017
  • anon

    Unable to print label. Also unable to log in to apply for credit.

    Nov 14, 2016
  • anon

    AFTER FILLING IN ALL PAGES TIME AFTER TIME IT NEVER WORKS WHEN CLICKING BILLING INFORMATION. WASTE OF TIME.

    Nov 07, 2016
  • anon

    Keeps rejecting payment. Tried different browsers. Tried clearing history, cookies, cache.... This should not be this difficult.

    Oct 24, 2016
  • anon

    I'm trying to send a package internationally. Delivery and return address are both valid. I keep getting error messages. A frustrating waste of time. Of to the line at the post office I go!

    Oct 11, 2016
  • anon

    I love Click-N-Ship when it works, which turns out to be about 10% of the time.. NORMALLY it is the most frustrating site on the internet !! Why does your site reject my payment? I have tried everything, different browsers, different credit cards, paypal.. when it works it just works but most of the time I spend an hour fighting with it before I just give up and ship my package via UPS .. This has ALWAYS been my experience with Click-N-Ship, I don't know why I make the mistake of trying it again every 6-8 months when my memories of the previous psychological trauma have subsided... I would understand if this was 1986 and you were trying to launch the first online payment systems but online payments are not rocket science in 2016... totally frustrating !

    Oct 05, 2016
  • anon

    I whole-heartedly second! Same scenario. SO FRUSTRATING!!

    Jan 21, 2017
  • anon

    USPS site definitely needs tech support to work on a few things. I have never been able to use the Customer Support email option .It keeps you from accessing bottom of page so you can continue inputting your information or submit. The USPS App. used to be great ,but its almost worthless now due to the lack of updates. You can't even name your packages anymore and almost every night it gets an error that lasts until morning. Tracking through the App. has become terribly delayed, up to 2 hrs behind on delivered packages. I get much more up to date tracking info. from my non-native Apps. Whats up with that?

    Oct 03, 2016

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