By Jim Holland, research director, National Association of Letter Carriers  Six days a week, over 200,000 city delivery letter carriers fan out on routes across the country to deliver and pick up mail and packages for residences and businesses. Carriers now even deliver packages on Sundays and holidays. Increasingly, letter carriers do work beyond traditional postal services, helping to meet the growing needs of both shippers and recipients.  Letter carriers are a daily presence in communities across the country, which helps them become familiar with the needs of their communities. Letter carriers look out for people on their routes, providing assistance when they see emergencies or people in need. This connection between letter carriers and their communities could help pave the way for additional services, such as a more structured wellness-related assistance. The OIG recently hosted a panel on this subject, and some ideas included optional wellness checks, meal or grocery delivery, and delivery of medications. A more structured wellness program would provide a valuable service with very little disruption to the work of letter carriers. Letter carriers deliver mail on the same routes nearly every day, making them uniquely capable of providing more services because of their familiarity with local needs. Their experience working in many types of neighborhoods could help shape the type of products or services that are provided on a local level. Perhaps a city neighborhood would value delivery of dry cleaning items, while a suburban neighborhood would value delivery of food. In addition, the postal network could be leveraged to help communities in need, for example after a natural disaster. Letter carriers could distribute items such as water, food, and medicine on any scale. In the future, letter carriers could even become involved in providing energy services to communities.  In terms of challenges, customizing many variations of local services might be complicated, but it is certainly worth looking into. Technology advancements may help make this possible. In addition, with the explosive growth in business-to-consumer (B2C) e-commerce, letter carriers have been very busy. Letter carriers continue to deliver billions of pieces of mail every month, along with an increasing number of packages. That said, we are always interested in exploring new areas where letter carriers could provide valuable new services. Neighborhood logistics is an area in which letter carriers are uniquely capable of serving.     The Delivery Revolution in Your Neighborhood by  Jody Berenblatt, senior advisor, GrayHair Advisors Worth the Price: High Quality, Convenience, and Timeliness by Robert M. Campbell, Ph.D., president and vice-chancellor, Mount Allison University, Sackville, NB Canada Rethinking Mailbox Access by Keith Kellison, senior vice president, UPS Global Public Affairs Read what they had to say and let us know what you think, including what kind of delivery and logistical services you might want in your neighborhood.  Back to the "What’s in Store for Neighborhood Logistic Services?" blog.

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  • anon

    In September I sent back a book value 300.00 back to my college Briar Cliff University. I paid 5.22. YOU OUR GREAT POSTAL SERVICE LOST THE BOOK COSTING ME 305.22 . I CALLED FILED A COMPLAINING THE SUPERVISOR NEVER CALLED BACK. I GOT BLOWN OFF. SINCE THEN I HAVE LOST MY TRACKING NUMBER ..YOUR LOCAL POST OFFICE IN BRUNSWICK MAINE ON PLEASANT ST ,SAID WE DIDN'T LOSE THE BOOK...ARE YOU FRIGGING SERIOUS OF COURSE YOU LOST THE BOOK....I DIDN'T LOSE THE BOOK ...SO I AM OUT AND YOUR ESTABLISHMENT DOESN'T CARE. WHY SHOULD I HAVE TO PAY FOR INSURANCE FOR A SERVICE IN WHICH YOU PROVIDE. ITS YOUR JOB TO GET THE BOOK THERE ..I PAID YOU TO DO IT..THEN YOU WANT ME TO PAY YOU MORE TO DO YOUR JOB BY ADDING INSURANCE..ID BE BETTER OFF ERECTING PAUL REVERE AND SENDING HIM ACROSS COUNTRY AGAIN TO DELIVER THE DAMN BOOK TO IOWA..THEN PUT ON YOUR PLANE...AND TRUCKS...BUT IF I DDIN'T ADD POSTAGE TO A LETTER YOU'D BE SURE TO SEND THAT BACK TO ME AND WHINE ABOUT POSTAGE...WHAT A LOUSY LOUSY SERVICE YOU DON'T ACTUALLY PROVIDE...YOU AREN'T WORTH THE 48 CENT STAMP YOU BITCH ABOUT...SO I HAVE POSTED AND TWEETED ON FACE BOOK AND TOLD MY FRIENDS AND FAMILY OF YOUR LACK OF PROFESSIONALISM AND MY LOSS. SO I WILL CONTINUE TO USE FED EX OR I WILL DRIVE IT CROSS COUNTRY ITS SAFER IN MY HANDS THAN YOURS..YOU GUYS SUCK..PLAIN AND SIMPLE..AND I WILL MAKE SURE I CONTINUE TO COST YOU A 48 CENT STAMP OR MAILINGS IN THE FUTURE...

    Dec 03, 2015
  • anon

    Thank you for acknowledging the fundamental element of customer service. At present, I purchase stamps and mail packages on my own time for my elderly patrons. Though they are still independent, many can no longer drive and sadly, their children seen to be 'always busy'. I would find this fulfilling but I disagree with the statement "little disruption in mail delivery". I can't see management accepting the time it will take to heat up Mrs. Bernstein's spicy shakshuka or matzoh ball soup!

    Aug 28, 2015
  • anon

    LETTER CARRIERS SHOULDN'T KNOW ANYTHING ABOUT THE NEEDS OF A COMMUNITY--WHERE DID YOU GET THIS FROM. OTHER THAN LANDSCAPING NEEDS OR ROAD STRUCTURAL ISSUES. LETTER CARRIERS SHOULDN'T BE SOCIAL WORKERS OR WHAT NOT. STICK TO THE PRIMARY MISSION OF USPS AND DELIVER OUR MAIL TO THE RIGHT RECIPIENT AT THE RIGHT TIME.

    Aug 27, 2015
  • anon

    MAIL CARRIERS CANT READ OR GET THE MAIL TO THE DESTINATION.....THEY SUCK PLAIN AND SIMPLE WHAT A POOR SERVICE THEY AREN'T EDUCATED ENOUGH TO PROVIDE ..THEY CANT READ THEY ONLY COLLECT THE PAY CHECKS THAT'S IT

    Dec 03, 2015
  • anon

    thank you

    Aug 27, 2015
  • anon

    As a usps carrier I wouldn't want to compete for space in the box. Human nature would be for competitors to stuff whatever they could without regard for mail. Folks don't empty everyday; inside might be medicines, Netflix,etc. Do we want others access to that? How much Smartpost/Surepost would we lose if UPS/FEDX could use the mailbox? Mailbox access is a huge advantage for USPS- why give that away? Plus it won't be long for anyone to put anything(ad flyers) in the box so we'd be losing postage revenue as well.

    Aug 25, 2015
  • anon

    NO THEY LOSE 300.00 DOLLAR BOOKS ..LOL OUR POSTAL SYSTEM NEEDS A REVAMP...WHAT A LOUSY SERVICE THEY WANT TO MAKE YOU PAY MORE TO DO THE JOB THEY ARE SUPPOSE TO BE ALREADY DOING ,,,WHAT A FARCE TALK ABOUT FRAUDULENT

    Dec 03, 2015

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