The U.S. Postal Service launched its first mobile application for the iPhone in October 2009. On several occasions, the app was listed as one of the top 10 free business applications for the iPhone. Using this application, customers can find post offices, look up zip codes, calculate postage prices, and track packages. Nearly 985,000 customers have downloaded this application and more than 50,400 use it at least once a week.
In January 2012, the Postal Service introduced mobile scanning, which is available on the iPhone 3GS, iPhone 4, and iPad 2. The app allows customers to use a device’s camera to scan barcodes on shipping labels for convenient tracking of their mail. The app also stores label numbers so customers can recheck the status of their shipments and can schedule a free next-day carrier pickup of packages.
What has been your experience with the applications? Do they help you in sending and receiving mail? What app should the Postal Service offer next?This blog is hosted by the Office of Audit’s Policy Formulation and Financial Controls Directorate.