The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist.
In some urban and suburban areas, grocery delivery vehicles are a regular sight. Indeed, many urban dwellers get regular offers for an annual $100-subscription to a same-day delivery service.
Same-day delivery sure seems popular given the buzz. But same-day delivery of merchandise and groceries to consumers represents only 2 percent of the total domestic parcel market (249 million packages in 2018). And nearly every delivery is a money-loser, our recent white paper indicates.
The Intelligent Mail Barcode (IMb) allows the U.S. Postal Service to track mail in real time from acceptance to delivery without the need for seeding and sampling of pieces.
The IMb is an information-rich barcode applied to mail pieces for automation discounts, free address corrections, and other services known as full-service mail, which serves as the cornerstone of the Postal Service’s official measurement system.
As we release our Fall Semiannual Report to Congress (SARC) highlighting our work from April 1 through September 30 of this year, the country still finds itself amid a global health crisis that has impacted just about all aspects of American life, including the bedrock of any democracy — the...
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Many of you likely use Global Position System (GPS) on a regular basis, driving to someplace new or maybe using a GPS-driven app to avoid traffic. But did you know the Postal Service uses GPS to manage its highway transportation contracts?
In 2016, the Postal Service implemented a new...
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While many of you may have experienced going to your local post office and picking up some free packaging — a box, envelope, or tube, maybe — you may not know that you can order the same supplies and have them delivered to your front door.
Through its Expedited Packaging Supplies (EPS)...
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The Postal Service uses contracted Go Anywhere Highway Contract Route (HCRs) services to transport mail and other products between plants and other designated stops. This contractual arrangement allows HCR suppliers to travel anywhere within the continental U.S based on the mail transportation...
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The U.S. Postal Inspection Service is responsible for ensuring Postal Service employees’ safety and the security of the mail. During the pandemic, there have been some indications of increased levels of mail theft and mail fraud as reported by the OIG's Hotline and the Postal Inspection Service...
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Highway Contract Route (HCR) suppliers provide contracted transportation service based on established scheduled hours for the drivers to complete the trip. The times for the trip are manually entered in the system. Incorrect entries may result in inaccurate payment, increasing transportation...
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