The U.S. Postal Service’s Customer Service and Delivery Operations units are the heartbeat of the entire operation. More than 400,000 employees process, sort, and deliver 140 billion letters and flats and 6.4 billion packages annually, relying on technology, such as handheld scanners, to assist.
In some urban and suburban areas, grocery delivery vehicles are a regular sight. Indeed, many urban dwellers get regular offers for an annual $100-subscription to a same-day delivery service.
Same-day delivery sure seems popular given the buzz. But same-day delivery of merchandise and groceries to consumers represents only 2 percent of the total domestic parcel market (249 million packages in 2018). And nearly every delivery is a money-loser, our recent white paper indicates.
The Intelligent Mail Barcode (IMb) allows the U.S. Postal Service to track mail in real time from acceptance to delivery without the need for seeding and sampling of pieces.
The IMb is an information-rich barcode applied to mail pieces for automation discounts, free address corrections, and other services known as full-service mail, which serves as the cornerstone of the Postal Service’s official measurement system.