More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce.
As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of late delivery or missed deliveries have increased in some areas.
The mailbox cannot live by ad mail alone. It needs other types of mail to boost ad mail’s effectiveness.
That’s the key finding from our recent white paper, Advertising Mail: Mail Mix Matters. The presence of a non-advertising mailpiece in the mailbox enhances the likelihood that a person will read, positively react to, and respond to a piece of advertising mail. Both First-Class Mail and Periodicals (such as a magazine) proved effective in driving those outcomes.
Data use is critical for all aspects of the U.S. Postal Service’s operations, including determining costs and setting prices. That’s why data systems need to be accurate and reliable.
We’ve all heard the mantra “recycle, reuse, and reduce,” but did you know that people focus not only on what products they should buy, but also on how their purchases are packaged, shipped, and delivered?
A recent OIG white paper,...
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For some businesses, transportation is a simple matter, getting things from point A to point B, or maybe even getting things from point A to points B, C, and D. For the U.S. Postal Service, it’s a different level of complexity altogether.
Using both contractors and postal-owned...
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Guess who just celebrated an anniversary? The Postal Service. Yesterday marked 245 years since Congress created the United States Post Office Department. So, it seems fitting that today is the day we wrap up our series on the value of the Postal Service. This week’s blog focuses on the economic...
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Mail is considered missent when it is sent to the wrong processing and distribution center or delivery unit. For example, mail originated in Albany, NY, addressed to Tampa, FL, but was received in San Francisco, CA. In 2019, the OIG surveyed postal managers, and they named missent mail as a top...
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Exit processing refers to procedures followed when an employee separates from the Postal Service. Separations are personnel actions that result in taking the employee off the rolls of the Postal Service. Procedures vary depending on the employee (i.e., staff or contractor) and the reason for the...
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