Ever watch an ad on YouTube and think, “I don’t get it?” It’s likely the ad was directed at a certain customer segment – like, say, millennials. Companies target their advertisements in a variety of ways to reach different types of customers, and age segmentation is one of the most common.
You may have noticed that most of our blogs are based on our recent audit reports, which lets us highlight some of our work and solicit feedback from readers. Stakeholder input often provides ideas for future reports.
In fact, our ideas for audit work must be balanced between stakeholder requests, projects mandated by law, and discretionary work. Projects mandated by law include last week’s blog on the U.S. Postal Service’s inventory of unused space.
The U.S. Postal Service owns roughly 8,400 properties and leases more than 23,000 others with annual rents totaling more than $800 million. Yet, the Postal Service has “excess space” — property or space not used or needed.
For many rural residents, mail is a lifeline, providing connections with government, commerce, and each other. The local post office offers a community a sense of identity as well as a retail hub that serves a central role, even as rural populations continue to decline. It’s not just an American...
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If you’re facing a decision – especially a big one – you want to have all the facts so you can make the best choice. It’s also true for organizations, including the U.S. Postal Service. But in one area, as our...
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Retirement liabilities continue to play a starring role in the short- and long-term financial health of the U.S. Postal Service.
The Postal Service provides pension and health insurance benefits to its retirees through the Civil Service Retirement System (CSRS) and Federal Employees...
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The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery date. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand.
The Postal Service uses contracted HCR supplier operated routes to transport mail and equipment between plants, post offices, or other designated points that receive or dispatch mail. In June 2016, the Postal Service implemented a GPS technology solution to manage their trailer fleet. The...
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