Ever watch an ad on YouTube and think, “I don’t get it?” It’s likely the ad was directed at a certain customer segment – like, say, millennials. Companies target their advertisements in a variety of ways to reach different types of customers, and age segmentation is one of the most common.
You may have noticed that most of our blogs are based on our recent audit reports, which lets us highlight some of our work and solicit feedback from readers. Stakeholder input often provides ideas for future reports.
In fact, our ideas for audit work must be balanced between stakeholder requests, projects mandated by law, and discretionary work. Projects mandated by law include last week’s blog on the U.S. Postal Service’s inventory of unused space.
The U.S. Postal Service owns roughly 8,400 properties and leases more than 23,000 others with annual rents totaling more than $800 million. Yet, the Postal Service has “excess space” — property or space not used or needed.
As the infographic indicates, it was a busy six-month period for us. The number of published reports in this period reflects a return to business as usual after the partial government shutdown in early 2019 delayed release of some reports until the second half of the fiscal year.
The...
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By its very nature, the U.S. Postal Service is a labor-intensive organization. In fact, labor makes up three-quarter of total postal costs — or $57 billion.
Controlling these costs is essential to the long-term viability of the postal system. That’s why our latest...
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You get what you pay for with Priority Mail Express, the U.S. Postal Service’s fastest mail product. It’s not cheap, but it comes with a money-back guarantee should USPS fall short of the promised one- or two-day delivery.
The nationwide service performance goal for Priority Mail Express...
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The Postal Service uses Highway Contract Routes (HCRs), which are contracted supplier operated routes, to transport mail and equipment between Postal Service plants, post offices, or other designated points that receive or dispatch mail. An extra trip is an infrequent, additional trip for an...
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Since 2014, the Postal Service has deployed Small Package Sorting System (SPSS) machines to address capacity shortfalls at processing facilities. The Postal Service reported shipping and package volume has increased 53 percent since 2014. The SPSS machine was designed to provide automated...
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