This holiday season it’s a buyer’s market and online retailers are pulling out the stops to woo customers, most notably with free shipping. Free shipping is a perennial holiday perk, yes, but this year some retailers have waived a minimum order to get free delivery.
It’s okay to be immature if you’re a young sapling on your way to becoming a giant oak. But it’s not good when talking about an organization’s ethics program.
This Veterans Day falls on the 100th anniversary of the end of World War I, when the armistice was enacted on the eleventh hour on the eleventh day of the eleventh month in 1918.
Ceremonies and occasions to mark the centennial anniversary are planned nationwide, including a tolling of bells across the country at 11:00 a.m. local time on November 11.
U.S. Postal Service delivery points are increasing each year. Package volumes are rising steadily as well. And so are customer expectations. This paradigm tends to lead to an increase in customer complaints, especially when delivery performance doesn’t meet expectations.
Given these...
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Most people know the start to the TV show Law & Order: In the criminal justice system, the people are represented by two separate yet equally important groups… If we were teeing up the OIG for an introduction in that vein, it might go like this: The OIG mission is to...
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This sounds like a math problem on a standardized test: If the amount of mail processed in fiscal year (FY) 2018 declined by 5 billion pieces and total number of workers used to process mail declined by 5,000 career employees (with workhours also dropping by 4.3 million), how much did overtime...
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The Postal Service hires non-career employees and temporary employees to supplement its regular workforce to help reduce staffing costs. The non-career employees earn lower wages than full time staff. The turnover rate of non-career employees is higher than the Postal Service wants. Reducing non...
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