Savings Not Delivered

It’s hard to argue with the rationale behind rightsizing the postal network. With mail volumes in decline, it made sense for the U.S. Postal Service to see if it could consolidate facilities and equipment.

That’s what USPS did from 2011 to 2015 as part of a two-phased network rationalization plan when it consolidated 223 facilities. As part of Phase II, the Postal Service also revised its First-Class Mail service standards, eliminating overnight delivery for single-piece FCM and shifting some FCM from the two-day service standard to three days.

 

Customer Experience Is Key to Success

The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.

The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.

 

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Recent Poll

Do you think USPS should invest in Treasury Inflation-Protected Securities?

Yes
54% (57 votes)
No
46% (48 votes)
Total votes: 105

Recent Comments

  • 2 days 20 hours ago
    I have a package being volleyed back and forth between Fayetteville NC P O and Proctorville NC for days now. My zip code was typed wrong by one number in the last digit. Everything else City,state...
  • 3 days 3 hours ago
    I do believe that USPS is trying, but needs to address some core inefficiencies that plague the system. Here's my personal story as an example. I called to ask a question about my package...

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