What do Millennials like? That’s the 43 million hits question — as in Google hits. And that’s a pretty good indication of just how focused businesses are on this generation and its rising economic power.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...Read More