USPS Office of Inspector General

What do Millennials like? That’s the 43 million hits question — as in Google hits. And that’s a pretty good indication of just how focused businesses are on this generation and its rising economic power.

More packages and fewer letters is the new normal for the U.S. Postal Service. Now it needs to adapt its delivery operations to this mail mix to protect service. Unfortunately, some customers are already feeling negative effects of this changing mail mix.

This year marks the 40^th anniversary of the Inspector General Act of 1978, but the concept of oversight goes all the way back to the country’s founding when General George Washington adopted a European practice by appointing agents to inspect his army and report their findings.