Social Media and Expectations

How many times have you checked your Facebook page today? Twitter? Or maybe you’re an Instagram person. Social media is a big part of many people’s lives, and it’s also becoming a common way for customers to contact the U.S. Postal Service.

Customers might use Facebook, Twitter, or Instagram to comment on a particular retail experience, seek information on a product or service, or ask USPS to respond to complaints and questions. Collectively, the Postal Service’s social media accounts received more than 390,000 posts in fiscal year (FY) 2016.

 

Rethinking Assumptions

With $72 billion in revenue and 154 billion pieces of mail moved in a year, the U.S. Postal Service deals in the billions. That’s why you sometimes hear people joke that “a few million here and a few million there and pretty soon you are talking about real money” with the USPS.

 

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Recent Poll

Do you think USPS should invest in Treasury Inflation-Protected Securities?

Yes
54% (54 votes)
No
46% (46 votes)
Total votes: 100

Recent Comments

  • 1 day 19 hours ago
    I'm bothered by this because I know that a person got one of these emails that had a package at his Post Office. How would scammers know that a customer has a package? Tracking system hacked?...
  • 1 day 20 hours ago
    My mail is constantly not being delivered. I will check tracking on a pkg and it will show it was received and sorted and is "out for delivery" but then it doesn't get delivered till...

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