Social Media and Expectations

How many times have you checked your Facebook page today? Twitter? Or maybe you’re an Instagram person. Social media is a big part of many people’s lives, and it’s also becoming a common way for customers to contact the U.S. Postal Service.

Customers might use Facebook, Twitter, or Instagram to comment on a particular retail experience, seek information on a product or service, or ask USPS to respond to complaints and questions. Collectively, the Postal Service’s social media accounts received more than 390,000 posts in fiscal year (FY) 2016.

 

Rethinking Assumptions

With $72 billion in revenue and 154 billion pieces of mail moved in a year, the U.S. Postal Service deals in the billions. That’s why you sometimes hear people joke that “a few million here and a few million there and pretty soon you are talking about real money” with the USPS.

 

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Recent Comments

  • 18 hours 25 min ago
    How to help the little guys? Level the playing field......Who knows the deals brokered with Amazon, etc? Just have one price list for ALL customers...Then the playing field is even Go back to the...
  • 2 days 23 hours ago
    the numbers on back of the postal truck is their license plate identifying each truck. postl vechiles mainly your normal postal vechiles do not have license plates like you have on civilian cars.

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