Serving up Self Service

Postal customers took fewer trips to the Post Office this past holiday season but that doesn’t mean they spent less on postal products. They just conducted more business through alternative channels, such as online at USPS.com and self-service kiosks. Over the 2013 holiday season, transactions at brick-and-mortar post offices were down 8 percent compared to last year, but transactions through alternative access were up 17 percent, postal officials reported.

 

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Recent Comments

  • 1 day 6 min ago
    On priority mailing tracking you should always indicate the next location or post office the package is being sent to. Just to say next location tells me nothing.
  • 2 days 5 hours ago
    Thank you for evaluating and repairing postal buildings recognizing that these assets are important to their communities. I was unable to find current list of buildings that are to be repaired and...

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