Serving up Self Service

Postal customers took fewer trips to the Post Office this past holiday season but that doesn’t mean they spent less on postal products. They just conducted more business through alternative channels, such as online at USPS.com and self-service kiosks. Over the 2013 holiday season, transactions at brick-and-mortar post offices were down 8 percent compared to last year, but transactions through alternative access were up 17 percent, postal officials reported.

 

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Recent Comments

  • 12 hours 27 min ago
    Need smaller routes on Sunday 4 hours routes would be better. Having to wait for all manifests kills productivity Static delivery is 120% better than Dynamic. Yet we can’t get the boss to set up...
  • 15 hours 5 min ago
    Our office uses ptf clerks and carriers on Sundays. There are no PSE or CCA employees here. Its not cost effective in rural towns. Sundays should only be done in high level city offices, not...

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