What if the U.S. Postal Service tapped the vast array of available digital information technologies to enhance sales, operations, and new business development? The possibilities, it would seem, while not endless, are fairly extensive.
No one can claim 2013 was an uneventful year in the postal world. Early in the year, the U.S. Postal Service made the blockbuster announcement that it would move to 5-day delivery, but by mid-year it had changed course and pulled the plan. Then, on Christmas Eve, the Postal Regulatory Commission issued a momentous decision to approve the exigent price increase, only temporarily through surcharges. Sprinkled in between were drones, barcodes, and Sunday delivery.