Giving America a Voice

What do you want from your Postal Service? It’s a simple question, yet it is probably one that few citizens have pondered – even as our nation’s policymakers consider how best to reform the U.S. Postal Service. The voice of the American public has largely been absent from the debate about what role the Postal Service should play in meeting modern communications needs.

 

Learning from Lean Six Sigma

Lean Six Sigma is a method used in many large organizations to look for improvements in business efficiency and effectiveness. It relies on a team-based approach to focus on the customer, on removing waste, and on improving processes. The Postal Service and the Office of Inspector General are among the many companies and organizations that use Lean Six Sigma as a continuous improvement tool to try to get at the root of the problem rather than just solve the problems as they arise.

 

Do you think allowing for these new ways to sell and pay for money orders would boost revenue enough to outweigh the risks?

Money orders are a safe and convenient way for customers to make payments or forward cash. This modest and longstanding postal product has quite a notable history. The government established the United States Money Order System in 1864 to allow Union soldiers to send money home to relatives and to reduce the risks associated with sending cash through the mail.

 

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Recent Poll

If you have used social media for a Postal Service-related issue, was the response satisfactory?

Recent Comments

  • 10 hours 48 min ago
    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try...
  • 11 hours 51 min ago
    Bell Gardens, CA 90201 post office. My media mail package, destined for San Diego, CA, arrived at Bell Gardens on 6-11 and remained there until 6-26. No reason. Called all morning. Does not...

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