Your Experience with the Customer Experience

The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.


Zip Into the Future

In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticism from consumers and mailers, the Postal Service launched a creative outreach campaign led by a character called Mr. ZIP.



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Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 13 hours 33 min ago
    USPS Regional Facility GREENSBORO NC DISTRIBUTION CENTER is having severe irregularities in getting mail to where it should be . Packages will get there then this facility will send them back...
  • 16 hours 31 min ago
    My package seems to be sitting in ISC NEW YORK NY(USPS) since 15th March. According to the USPS tracking page, it has already cleared customs. USPS claim to have not received it yet. Can you explain...

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