Your Experience with the Customer Experience

The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

 

Zip Into the Future

In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticism from consumers and mailers, the Postal Service launched a creative outreach campaign led by a character called Mr. ZIP.

 

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Recent Comments

  • 8 hours 14 min ago
    I feel ya' Kelly. Ive been on an Aux route for 16 years. Thought I was the only crazy one for sticking around this long. Glad to know there are others out there. But, it is also a shame. We now...
  • 8 hours 14 min ago
    Sent a box with Christmas gifts on 12/12 and as of today 1/17 no emails stating what happened to the box. That's sad my grandson ended up with no gifts. Also bought a smart watch on 1/4 and is...

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