Your Experience with the Customer Experience

The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

 

Zip Into the Future

In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticism from consumers and mailers, the Postal Service launched a creative outreach campaign led by a character called Mr. ZIP.

 

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Recent Comments

  • 2 hours 28 min ago
    Is your office really going to take these comments and make changes? I was a CCA for 2 years, and this last summer I was working 6 days a week from July 5th through November 1st. It took a toll on...
  • 3 hours 11 min ago
    Cannot get thru Las Vegas USPS appt line . Disconnects for over a week. Cannot talk to clerk about an appt at N. TENAYA. The Clark County web site will not allow any appt dates either. What is...

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