Your Experience with the Customer Experience

The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.


Zip Into the Future

In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticism from consumers and mailers, the Postal Service launched a creative outreach campaign led by a character called Mr. ZIP.



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Recent Comments

  • 2 days 17 hours ago
    I placed a "hold mail" request (Confirmation #: CAH229463586). My mail was to be held from 11-20-15 to 11-26-15. I came home and mail was in my mailbox. I am very unhappy about this....
  • 2 days 21 hours ago
    Suspicion of passport stolen during "tracked" delivery # 9114 9999 4431 3872 0739 02, case # CA125527754. Details follow in message intended for Customer Service previously contacted by...

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