Your Experience with the Customer Experience

The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

 

Zip Into the Future

In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticism from consumers and mailers, the Postal Service launched a creative outreach campaign led by a character called Mr. ZIP.

 

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Recent Comments

  • 1 day 16 hours ago
    Hello. My Priority Mail parcel is stuck in ISC NEW YORK since February 11th. Why my package doesn't moves to destination? I'm sure,there is no problem with forbidden item,because it's...
  • 1 day 18 hours ago
    I have Informed Delivery but, often I do not receive monthly bills. An example would be, my water bill, which contains the peremeters of my property, which would be a problem if it fell into the...

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