Your Experience with the Customer Experience

The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

 

Zip Into the Future

In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticism from consumers and mailers, the Postal Service launched a creative outreach campaign led by a character called Mr. ZIP.

 

Pages

Recent Poll

Number of packages you returned or plan to return post-holidays:

Recent Comments

  • 2 days 15 hours ago
    You don't read comments. You don't follow up on reports properly. You have no honor as an organization. Combat veteran can't access his mail. USPS personnel continually lie to law...
  • 2 days 16 hours ago
    after a recent visit to my post office, I tried to to use the QR code printed on the receipt to leave a comment about the good service always provided by one particular clerk. It didn't work...

Monthly Archive