Your Experience with the Customer Experience

The U.S. Postal Service has a wide spectrum of customers, from businesses and organizations to every household in the United States. Balancing the needs of these customers is no small task, yet satisfying them is essential to the Postal Service’s success. With that in mind, the Postal Service has made improving the customer experience one of the key elements of its strategic goals.

 

Zip Into the Future

In 1963, the ZIP Code was introduced by the U.S. Postal Service as a means to deliver mail faster and cheaper. Fifty years later, this system has grown to provide unforeseen benefits as an infrastructure that enables commerce and organizes information. However, the ZIP Code was not universally accepted at the onset. To overcome skepticism from consumers and mailers, the Postal Service launched a creative outreach campaign led by a character called Mr. ZIP.

 

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  • 16 hours 7 min ago
    My package was expected to be delivered Friday, January 20th. It arrived Thursday night in Greensboro, NC. As of this morning, the 23rd, it's still sitting in Greensboro. Did most USPS...
  • 17 hours 8 min ago
    I am an employee of the Michigan Metroplex P & DC, Pontiac, MI, 48340. Recently, on January 17, 2016, Management installed a badge reader to GET OUT OF ALL THE DOORS front of the facility, the...

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