“Mystery shoppers” sounds like a new reality television series, but it is actually one of the tools the U.S. Postal Service uses to gauge customer service. Mystery shoppers are customers unknown to the retail staff and who fill out evaluations on their shopping experience, which helps determine how well retail units are performing.
It’s all about getting injured employees back to work.
Postal employees injured on the job can return to work even if they can’t perform their regular jobs — so long as the work is within their medically defined restrictions. That’s the idea behind the U.S. Postal Service’s Limited Duty...Read More