“Mystery shoppers” sounds like a new reality television series, but it is actually one of the tools the U.S. Postal Service uses to gauge customer service. Mystery shoppers are customers unknown to the retail staff and who fill out evaluations on their shopping experience, which helps determine how well retail units are performing.
It’s not only travelers that have to deal with delays at the airport. Seems inbound international mail does, too.
But the U.S. Postal Service isn’t necessarily at fault when inbound international mail is delayed. While on a plane and even after it’s unloaded but not yet tendered to the...Read More