“Mystery shoppers” sounds like a new reality television series, but it is actually one of the tools the U.S. Postal Service uses to gauge customer service. Mystery shoppers are customers unknown to the retail staff and who fill out evaluations on their shopping experience, which helps determine how well retail units are performing.
With many lengthy disputes that are eventually settled, differences between parties sometimes linger. That seems to be the case with the 40-year-old dispute between Postal Service management and labor over the number of hours a postmaster or supervisor can spend performing work typically...Read More