Streamlined Purchasing Procedures: How Well Are They Working?

The U.S. Postal Service spent $12.3 billion on supplies and services in FY 2011, which made up about 17 percent of its total operating expenses. Suppliers to the Postal Service range from large integrators, such as FedEx and UPS, to individuals responsible for cleaning offices and transporting mail between postal locations. With thousands of suppliers, the Postal Service needs a procurement process that is agile, yet transparent and secure.


Modeling Isn’t Just For Ships Anymore

The digital revolution has changed communications, and with it, the operations and finances of the U.S. Postal Service. It also has brought deep changes in the way we design networks and analyze systems. Many organizations rely on mathematical modeling to test ideas before they become operational, conserving money and time. The Postal Service, facing limited capital and resources, has also adopted this practice. It is discovering how important these tools are for assessing strategies for designing the future mail network.


A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”



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  • 11 hours 18 min ago
    I mailed a certified letter to a Govt. office in Washington D.C. on 3/13/2018. It arrived at the WA D.C. Distribution Center 3 days later on 3/16/2018. Since then the tracking shows the letter as...
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    Paid for two day shipping. It had been 4 days and my package has not arrived at it’s destination. When I punch in tracking all it says is “delayed” with no further details on when it will arrive. It...

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