on May 30th, 2011
| 8 comments
au-dit (noun) - a methodical examination and review What is the U.S. Postal Service Office of Inspector General Office of Audit? We’re a team of auditors and evaluators helping to maintain the integrity and accountability of America’s Postal Service, its revenue and assets, and its workforce. We do this by conducting independent audits and reviews of the Postal Service. Each year we develop an audit plan with projects focusing on the perceived risks facing the Postal Service. We also include projects that address stakeholders’ concerns. The overarching goal of our audits is to provide Postal Service management with information on how to best address the challenges they are facing. Why do we blog? To put it simply – we blog to get your ideas on how to make the Postal Service better! We look at our blog as a “virtual think tank” where Postal Service employees, customers, and stakeholders can present their thoughts and solutions for a more efficient and effective Postal Service. We’ve received a wealth of information that has helped us with our audits and has given us ideas for future work. How can you help? Let us know what you think! •What are some critical challenges facing the Postal Service that you would like to see us explore through our audits? •What could the Postal Service do to improve its service to you? •What could the Postal Service do to increase its revenues or reduce its costs? •What other ideas do you have? Would you like to learn more about us? Please visit Reading Room section our website where you can review our published reports to Postal Service management as well as our semiannual reports to Congress or just learn more about us. We also welcome your comments on our upcoming audits and reviews, which we feature on our Audit Projects page. If you have an audit idea and do not see anything related there, please submit your idea to auditprojects[at]uspsoig[dot]gov The Office of Audit’s Audit Operations team is hosting this topic.
on May 23rd, 2011
in Ideas Worth Exploring
| 8 comments
Mobile technology is one of the world’s fastest growing industries. “Mobile” includes multiple devices (cell phones, smartphones, and tablet computers) and platforms (text messaging, applications — or “apps” — and mobile Internet). With all of these new communication avenues available to customers, the U.S. Postal Service must ask whether it is keeping up with the rapid expansion of this market. Compared to other government organizations in the Postal Service is ahead of the curve when it comes to establishing a mobile presence. It has an app available on both major smartphone/tablet platforms (Apple and Android) that allow customers to find post offices, collection boxes, and Automated Postal Centers anywhere in the country. The Postal Service has also created a mobile-friendly version of its website (http://m.www.usps.com). Just last week the Postal Service launched http://www.uspseverywhere.com, which is a new interactive map featuring dozens of locations for customers to purchase postal services within their neighborhoods by entering a ZIP code. However, compared to major private sector competitors, such as UPS, the Postal Service appears antiquated. For example, the UPS Android app includes a cost calculator and digital package tracking function not available on the Postal Service app. Some foreign postal operations provide numerous services that the Postal Service might want to offer. For instance, Denmark and Sweden just initiated a program that allow customers to buy postage via text messaging rather than standing in line at the post office to buy a stamp. Customers text a word, such as ”stamp” or “postage” to a certain telephone number and receive a unique code they can write on the envelope in the area where they normally place the stamp. The code is only valid for a limited number of hours to reduce the possibility of fraud. Sweden’s program even allows customers to receive different denominations of postage based on the weight of their packages. This is just one example of the way postal operations around the world are leveraging mobile technology to make customers’ interactions with their postal operations more efficient and pleasant. This example underscores the fact that mobile technology presents an important opportunity for the Postal Service to reach out to a generation of technologically savvy customers.
What types of mobile applications should the Postal Service pursue? If you have an idea for a possible postal mobile application, post your ideas in the comment section below.
Update: It has been brought to our attention after the publication of this blog that the USPS Mobile application does include a package tracking feature on the main menu.This blog is hosted by the OIG’s Risk Analysis Research Center (RARC).
on May 16th, 2011
in Ideas Worth Exploring
| 21 comments
Advertising mail is a core product for the U.S. Postal Service. It is an important way for businesses to reach their customers, but many local small businesses and others underuse or avoid advertising mail. The rules, rates, and regulations can be complex and confusing. For saturation mailings, simplified addressing allows businesses to use a simple “Postal Customer” address instead of a full street address. While the Postal Service has tested a number of simplified address products in the past, early this year it rolled out a national product available for all “flat-size” saturation mailings. In a recently released white paper titled Simplified Address Mail: An Easier Way for Small Businesses to Reach Local Customers, the Office of Inspector General, Risk Analysis Research Center lays out the advantages of the simplified address mail concept, which could potentially bring in over $1 billion in new revenue if fully implemented. Among the paper’s key findings:
- Simplified address stems from the Postal Service’s core, hard-copy mail delivery business and could help keep mail relevant in an increasingly digital world.
- Adding profitable simplified address mail volume could lower average unit costs and make universal service more affordable for all current and potential mail users.
- Simplified address makes advertising mail easier to use and far less expensive for organizations that have traditionally shied away from directly using the mail.
- Simplified addressing has long been the standard practice among foreign posts and often accounts for a significant proportion of their mail volume. The Postal Service has been the sole exception.