This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.
In this factional postal world, a lot of people seem to agree on one thing: U.S. Postal Service workers should wear uniforms, regardless of position or career status.
Cost-savings from new technologies and other programs have proven elusive.
Case in point: Dynamic Route Optimization (DRO), a technology-based initiative to reduce miles and costs for surface transportation. The U.S. Postal Service did not save the $22.4 million it projected for fiscal years (FYs) 2017 and 2018, our recent audit report found.
In some urban and suburban areas, grocery delivery vehicles are a regular sight. Indeed, many urban dwellers get regular offers for an annual $100-subscription to a same-day delivery service.
Same-day delivery sure seems popular given the buzz. But same-day delivery of merchandise and...
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The Intelligent Mail Barcode (IMb) allows the U.S. Postal Service to track mail in real time from acceptance to delivery without the need for seeding and sampling of pieces.
The IMb is an information-rich barcode applied to mail pieces for automation discounts, free address corrections,...
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Less controversial than the Football Bowl Series college football rankings. More fun than most social media clickbait lists. It’s the annual top 10 stories from the postal and delivery world.
As we do at this time every year, here is our countdown of what we think are the top postal-...
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In 2017, the Postal Service implemented a new integrated Human Resources (HR) system, HERO, to evolve HR activities and align processes across the employee lifecycle. HERO provides a centralized and comprehensive HR system that helps to ensure efficiency, reporting analysis, and mobility....
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When it comes to postal products that don’t cover their costs, the Postal Service finds itself in a no-win situation. The Postal Accountability and Enhancement Act (PAEA) requires the Postal Service to make sure all products cover 100 percent of their direct costs. Products that fall below costs...
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