A recent presentation by Deutsche Post describes the German delivery and logistics company’s efforts to transform its retail network. One particularly interesting innovation is self-service Packstations. Like the U.S. Postal Service’s APCs (Automated Postal Centers), these kiosks allow customers to ship packages. However, Packstations also provide 24-hour access for parcel pickup. Customers can register to receive their packages at any packstation in the country. When the package arrives, the recipient receives an e-mail or text message.
With an organization as large as the U.S. Postal Service, it’s essential to move mail under any contingency, including when postal workers go on leave. Making sure the work gets done requires efficiently shifting personnel, which may mean USPS incurs additional costs, such as having to pay...Read More