The Postal Service moves mail using planes, trains, trucks, cars, boats, ferries, helicopters, bicycles, hovercrafts, subways and even mules. It operates the largest civilian vehicle fleet in the world with more than 219,000 vehicles. Its fleet of trucks drives nearly 4.1 million miles and uses more than 400,000 gallons of fuel daily. To put this in perspective, when fuel costs increase by one penny, the cost to the Postal Service increases by more than $8 million annually.
The Woodfield Station located in Schaumburg, Illinois is an innovative, new retail environment that tests the limits of how the United States Postal Service interacts with customers and sells products and services. Dubbed the “Retail Learning Lab,” this completely redesigned post office serves as a testing ground for new products, new methods of serving customers, and new models for partnering with commercial businesses.
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USPS Mail Transport Equipment (MTE) consists of specialized containers such as sacks, pouches, trays, hampers, over-the-road containers and pallets. The Postal Service has more than 1.1 billion pieces of MTE, which is used at close to 400 processing facilities, over 33,000 post offices and hundreds of major mailers nationwide to help achieve the safe, secure and timely movement of mail between Postal Service facilities and its customers or contractors.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...
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A quarter of a century. Twenty-five years. It’s a long time, no matter how you say it. And that’s how long it’s been since we were created. That’s right, on September 30, 1996, President Clinton signed legislation that established us — the U. S. Postal Service Office of Inspector General — as an...
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In a world increasingly driven by digitized information, the ability to harness data for business objectives becomes almost a requirement to keep operations moving efficiently. That’s a big reason why the U.S. Postal Service started deploying the Informed Visibility (IV) system six years ago. By...
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During fall 2020, the Postal Service initiated a series of phased organizational changes to improve its ability to implement strategies and drive success. As a result of these changes, a reduction-in-force occurred in affected areas for several authorized positions.
When employees leave...
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Post office operations may be suspended for the following reasons: a natural disaster; termination of a lease or rental agreement; lack of qualified personnel to operate the office; irreparable or severe damage to an office; or lack of adequate measures to safeguard the office or its revenue. A...
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The Postal Service has one of the world’s largest computer networks and one of the federal government’s most frequently visited websites at usps.com. Given its large cyber presence, USPS faces ongoing threats and challenges to data and technology systems that facilitate its core function of...
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