As we start a new year, those of us helping on the Office of Inspector General blog thought it would be fun to reflect on the past year and pick our top 10 list of postal stories from 2008. We would like to hear your views. Take a look at the list and tell us what you like or don’t like. Tell us about any stories we missed and add whatever comments you think appropriate. In particular, we would like to know your pick of the top postal story for 2008, so take a minute and vote for the most important story by participating in the poll below.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...Read More