USPS Office of Inspector General

Providing mail delivery is central to the Postal Service’s mission.  Delivery is the Postal Service’s largest operational function and accounted for approximately one-third of its nearly $78 billion in total expenses during 2008.  Postal Service management is working hard to reduce delivery costs while continuing to deliver to 149 million[1] addresses in the most efficient manner possible.  Despite declining mail volumes, the Postal Service is challenged to provide cost efficient and effective service to a delivery network growing by more than 1 million addresses each year.

Pushing the Envelope officially launched on October 14 last year. Since that time, the blog has posted more than 49 topics including this one and more than 1,700 comments. Some topics have been more popular than others, and those covering issues of interest to Postal Service employees have generally received the most attention. For example, the following topics were the top five in terms of page views.

When the topic of competition for the Postal Service comes up in casual conversation, the discussion usually involves FedEx or UPS. However, packages are a relatively small part of the Postal Service’s business. Certainly, these firms are direct competitors, but are there other competitors for Postal Service business? [poll id="51"] What alternatives compete with each of the various Postal products? What, if anything, can the Postal Service do to better compete in each product line?