The Postal Service requires full addresses on most mail, but this creates unnecessary complications for small local businesses such as pizza parlors and dry cleaners that simply want to send a flyer to every address in the surrounding area. It would be much easier for them to bring a stack of unaddressed mail pieces to the Postal Service and let the Postal Service deliver one to each address.
Merchandise Return Service and Parcel Return Service allow merchants to pay the shipping charges for their customers' returns. Merchandise Return Service is the end-to-end version, and Parcel Return Service provides workshare discounts for mailers willing to pick up the packages within the Postal Service's network. The U.S. Postal Service Office of Inspector General independently audits the efficiency and effectiveness of Postal Service programs such as Merchandise Return Service and Parcel Return Service.
The Postal Service lost $2.8 billion in fiscal year (FY) 2008. This year, the Postal Service is concerned its loss could grow to $6 billion or more. Since the Postal Service is limited by law from borrowing more than $3 billion per year and the Postal Service started 2009 with only $1.4 billion cash on hand, there is a danger the Postal Service could face a liquidity problem as payroll and benefits alone are about $54 billion a year.
For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...
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A quarter of a century. Twenty-five years. It’s a long time, no matter how you say it. And that’s how long it’s been since we were created. That’s right, on September 30, 1996, President Clinton signed legislation that established us — the U. S. Postal Service Office of Inspector General — as an...
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In a world increasingly driven by digitized information, the ability to harness data for business objectives becomes almost a requirement to keep operations moving efficiently. That’s a big reason why the U.S. Postal Service started deploying the Informed Visibility (IV) system six years ago. By...
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During fall 2020, the Postal Service initiated a series of phased organizational changes to improve its ability to implement strategies and drive success. As a result of these changes, a reduction-in-force occurred in affected areas for several authorized positions.
When employees leave...
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Post office operations may be suspended for the following reasons: a natural disaster; termination of a lease or rental agreement; lack of qualified personnel to operate the office; irreparable or severe damage to an office; or lack of adequate measures to safeguard the office or its revenue. A...
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The Postal Service has one of the world’s largest computer networks and one of the federal government’s most frequently visited websites at usps.com. Given its large cyber presence, USPS faces ongoing threats and challenges to data and technology systems that facilitate its core function of...
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