A recent presentation by Deutsche Post describes the German delivery and logistics company’s efforts to transform its retail network. One particularly interesting innovation is self-service Packstations. Like the U.S. Postal Service’s APCs (Automated Postal Centers), these kiosks allow customers to ship packages. However, Packstations also provide 24-hour access for parcel pickup. Customers can register to receive their packages at any packstation in the country. When the package arrives, the recipient receives an e-mail or text message.
A lot of things changed in 2020. One was an unprecedented increase in online shopping. People who’d never done it before dove into internet shopping. For those who already shopped online, they shopped more. As a result, the Postal Service, and other parcel delivery companies, quickly adjusted to...Read More