Recommendation Summary

R - 5-- Consider enhancing the Seamless Acceptance System by revising the system logic to enable mail confirmation in the eDoc for more than 45 days, especially during high volume/peak periods; validating Customer Registration Identification; and including immediate access to the Informed Visibility Mail Tracking and Reporting system as a part of enrollment.

Additional Details
Report Number: 
21-098-R21
Referenced Report: 
Not Available
Issue Date: 
Wednesday, September 29, 2021
Status: 
Open
Management Response: 
Agree
Management Control: 
N
Fiscal Year: 
2021
Monetary Impact: 
$0