Recommendation Summary

R - 5-- Review the feasibility of updating the Mail History Tracking System (MHTS) and the Service Field Operations Performance Management (SFOPM) system or develop alternatives to ensure that MHTS and SFOPM can accurately reflect the correct facility processing and misrouting mail.

Additional Details
Report Number: 
20-252-R21
Issue Date: 
Tuesday, February 23, 2021
Status: 
Open
Management Response: 
Disagree
Management Control: 
N
Fiscal Year: 
2021
Monetary Impact: 
$0