The pandemic has caused a lot of businesses to struggle with having enough employees available to get the job done, and the Postal Service is no exception. As more and more job vacancies go unfilled, people looking for jobs have more choices about where to work. Which raises the question, how...
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When your priorities include maintaining the security of the mail, you need to ensure that not just your employees, but also your contractors can be trusted. After all, the Postal Service engages thousands of contractors to help its workforce move the mail in various ways. One of which is...
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For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...
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During fall 2020, the Postal Service initiated a series of phased organizational changes to improve its ability to implement strategies and drive success. As a result of these changes, a reduction-in-force occurred in affected areas for several authorized positions.
When employees leave...
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Post office operations may be suspended for the following reasons: a natural disaster; termination of a lease or rental agreement; lack of qualified personnel to operate the office; irreparable or severe damage to an office; or lack of adequate measures to safeguard the office or its revenue. A...
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The Postal Service has one of the world’s largest computer networks and one of the federal government’s most frequently visited websites at usps.com. Given its large cyber presence, USPS faces ongoing threats and challenges to data and technology systems that facilitate its core function of...
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