Recommendation Summary

R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls.

Additional Details
Report Number: 
RISC-WP-21-010
Referenced Report: 
Not Available
Issue Date: 
Tuesday, September 21, 2021
Status: 
Open
Management Response: 
Agree
Management Control: 
N
Redacted: 
Disagree
Fiscal Year: 
2021
Monetary Impact: 
$0