The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Yearsort ascending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2020 U.S. Postal Inspection Service Charlotte Division 11/15/2019 19TG013OV000-R20 $0 Open R - 1-- Limit ammunition access to applicable personnel in the Charlotte Division. Disagree
2020 Compensation, Benefit, and Bonus Authority in Calendar Year 2018 12/11/2019 19BG009FT000-R20 $0 Open R - 5-- To establish procedures for a second party management review of the accuracy and timely processing of authorized awards and salaries. Agree
2020 Mail Delivery and Customer Service Operations - Allen Post Office, Allen, TX 02/05/2020 20-107-R20 $0 Open R - 3-- Ensure that employees follow standard operating procedures for scanning, including using firm sheets, periodically reviewing and monitoring scan data for compliance, and providing carriers with refresher training on scanning procedures. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 3-- Establish a process to validate contractor-generated Return on Advertising Spend. Agree
2020 Priority Mail Express Service Performance Costs in the Caribbean District 10/17/2019 19BG006CP000-R20 $0 Open R - 4-- Coordinate with Northeast Area and Caribbean District management to reevaluate the dynamic and static next-day commitment for Priority Mail Express destinating in the Caribbean District when standard time is in effect in the continental U.S., and implement a solution for service failures caused by the time change. Disagree
2020 Manual Parcel Processing Operations at the Harrisburg, PA, Processing and Distribution Center 12/02/2019 20-064-R20 $0 Open R - 2-- Instruct Harrisburg Processing and Distribution Center (P&DC) management to ensure the P&DC’s operating plan is updated to reflect current mail processing operations. Agree
2020 Manual Flats Processing Operations at the Birmingham, AL, Processing and Distribution Center 02/12/2020 20-161-R20 $0 Open R - 1-- Develop procedures to ensure machinable flats sent to the P&DC by delivery units are processed on mail processing equipment. Agree
2020 Delivery and Customer Service Issues - Greenpoint and Williamsburg Stations, Brooklyn, NY 12/31/2019 19-003-R20 $0 Open R - 6-- Instruct the Postmaster, Brooklyn, and the station management to complete repairs to any remaining items identified during the audit and to escalate repair issues to the District Manager if not completed in a reasonable time. Agree
2020 U.S. Postal Service Transportation Network Operations and Cost Optimization Practices 11/07/2019 19XG002NL000-R20 $0 Open R - 5-- Explore opportunities to increase the use of commercial air carriers to transport packages presently restricted by federal regulations. Agree
2020 Review of IT Network Performance 01/17/2020 18TG005IT000-R20 $0 Open R - 3-- Develop an automated process to regularly review vendor bandwidth utilization reports and upgrade bandwidth when it exceeds determined thresholds. Agree


This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates