The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort descending Management Response
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 6-- Identify and communicate common issues and error types that result in a high rate of overturned assessments to improve the assessment process and ensure errors are accurately assessed the first time. Agree
2021 Integrity of the U.S. Postal Service's Social Media Presence 05/12/2021 20-278-R21 $0 Open R - 6-- Identify the appropriate stakeholders and develop a formal plan with roles and responsibilities for identifying and responding to fraudulent activity on social media and digital channels. Agree
2021 Property Condition Reviews - Menlo Park, Excelsior, and Sutter Street in California 09/15/2021 21-200-R21 $0 Open R - 6-- Re-train management on how to identify, report, document, and follow up on building maintenance, safety, and security issues at leased facilities, including the Excelsior, and Sutter Street post offices. Agree
2022 Springfield, MO, Processing and Distribution Center Grievances 10/22/2021 21-124-R22 $0 Open R - 6-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Trips Operating More than Four Hours Late 11/08/2021 21-116-R22 $0 Open R - 6-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Mail Delivery and Customer Service Operations – Ashford West and Westbury Stations, Houston, TX 12/06/2021 21-233-R22 $0 Open R - 6-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Shipping Services Contract Compliance 10/19/2021 20-315-R22 $0 Open R - 6-- We recommend the Vice President, Business Development, direct the Director, Enterprise and Key Accounts, to consider evaluating the volume quarterly and modifying the pricing structure; and including terms and conditions to ensure the customer achieves yearly volume commitments in future contracts. Disagree
2022 Mail Delivery and Customer Service Operations - Select Baltimore Units, Baltimore, MD 11/05/2021 21-194-R22 $0 Open R - 7-- Develop and implement a plan to monitor and ensure compliance with package scanning and handling procedures. Agree
2020 U.S. Postal Service Mail Recovery Center 08/17/2020 19-040-R20 $0 Open R - 7-- Establish and implement processes to maintain an accurate physical inventory and conduct periodic reviews. Agree
2020 Package Delivery in Rural and Dense Urban Areas 09/16/2020 RISC-WP-20-008 $0 Open To the VP of Delivery Operations: Develop a national plan, based on key data factors, to help reduce the aggregate costs of door deliveries along rural routes and in urban apartment buildings. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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