The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Datesort descending Report Number Financial Value Status Recommendation Management Response
2019 Postal Service Dynamic Route Optimization and Cost Savings Initiative 09/27/2019 NL-AR-19-004 $16,363,465 Open R - 6-- Establish a method for calculating Key Performance Indicators to ensure the accurate measure of program performance. Agree
2019 Postal Service Dynamic Route Optimization and Cost Savings Initiative 09/27/2019 NL-AR-19-004 $16,363,466 Open R - 1-- Identify and resolve Dynamic Route Optimization program issues before continuing implementation and the national rollout. Agree
2019 Postal Vehicle Service (PVS) Zero Base Reviews 09/27/2019 NL-AR-19-005 $50,707,540 Open R - 1-- Ensure the standard operating procedures provide a consistent approach to allocating time for work assignments within Postal Vehicle Service schedules in order to optimize operations. Agree
2019 Postal Service Dynamic Route Optimization and Cost Savings Initiative 09/27/2019 NL-AR-19-004 $0 Open R - 2-- Provide management oversight and certify the site personnel have updated guidance, procedures, and training on the program. Agree
2019 Postal Service Dynamic Route Optimization and Cost Savings Initiative 09/27/2019 NL-AR-19-004 $0 In-Resolution R - 7-- Evaluate the program savings calculation for rate per mile and fuel inflationary factors to ensure accurate calculation of initiative savings. Disagree
2019 Postal Vehicle Service (PVS) Zero Base Reviews 09/27/2019 NL-AR-19-005 $0 Open R - 2-- Ensure Area Postal Vehicle Service analysts track and monitor Zero Base review recommendations. Agree
2020 Priority Mail Express Service Performance Costs in the Caribbean District 10/17/2019 19BG006CP000-R20 $1,990,158 Open R - 1-- Coordinate with Northeast Area and Caribbean District management to evaluate the feasibility of current ground transportation schedules and, as necessary, adjust current Priority Mail Express schedules, operating times, or service commitments to reduce service failures and refunds. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 4-- Develop a process for aligning Brand Health Trackers with other available Postal Service customer experience data to increase customer satisfaction and improve the overall opinion of the Postal Service brand. Agree
2020 Priority Mail Express Service Performance Costs in the Caribbean District 10/17/2019 19BG006CP000-R20 $0 Open R - 4-- Coordinate with Northeast Area and Caribbean District management to reevaluate the dynamic and static next-day commitment for Priority Mail Express destinating in the Caribbean District when standard time is in effect in the continental U.S., and implement a solution for service failures caused by the time change. Disagree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 3-- Establish a process to validate contractor-generated Return on Advertising Spend. Agree

Pages

This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates