The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $395,585,002 Open R - 3-- Properly account for workhours and workload in manual operations in accordance with Postal Service policy. At a minimum, require facility management to: Communicate to employees the importance of changing operations on the time clock and of scanning all packages; Place time clocks in areas that are easily accessible and monitor changes daily; Monitor manual package processing operations routinely; Update manual letter and flat volume estimates yearly. Disagree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 4-- Direct facility management to assign a “gatekeeper” within each manual operation to reduce the volume of mail being processed in manual operations that could be run on mail processing machines. Disagree
2021 Manual Mail Processing Efficiency 09/21/2021 21-131-R21 $0 Open R - 5-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System 09/21/2021 RISC-WP-21-010 $0 Open R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. Agree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 1-- Reemphasize the need for local processing, transportation, and delivery mgmt. components discussions on projected volumes and previous day’s issues. Site observations support implementing to help proactively manage mail flow operations. Disagree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 2-- Investigate and understand root causes for failed mailpieces in “Unable to Assign” category, and work to decrease and maintain the total number of mailpieces in this category to under 10 percent of total failures. Disagree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 3-- Reemphasize and implement as appropriate at facilities nationwide best practices related to programs aimed at increasing employee engagement and training on the proper staging and sequential processing of mail to improve service performance. Agree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 4-- Direct local processing management to retain only the quantity of MTE that their facilities and customers need for one week of mail processing operations in accordance with Handbook PO-502, Mail Transport Equipment, Policy 2-8, Excess MTE (Hoarding) when local employee availability and transportation allow, Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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