The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort descending Management Response
2021 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System 09/21/2021 RISC-WP-21-010 $0 Open R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. Agree
2021 Improving Operational Efficiency Using Informed Visibility 09/17/2021 RISC-WP-21-009 $0 Open R1 - Develop a formal avenue to periodically solicit feedback from Informed Visibility users to ascertain system functionality and gauge opportunities for enhancements. Agree
2021 Property Condition Reviews – Center Ossipee, East Wakefield, and Conway Post Offices in New Hampshire 08/12/2021 21-187-R21 $0 Open R - 1-- Address all building maintenance and safety issues identified at the Center Ossipee, East Wakefield, and Conway post offices. Agree
2021 Property Condition Reviews - Cochituate, Winchester, and John F. Kennedy Post Offices in MA 06/17/2021 21-144-R21 $0 Open R - 1-- Address all building maintenance, safety, and security issues identified at the Cochituate, Winchester, and John F. Kennedy post offices Agree
2021 Property Condition Reviews – Garyville, North Kenner, and Lake Forest Post Offices in Louisiana 04/14/2021 21-093-R21 $0 Open R - 1-- Address all building maintenance, safety, and security issues identified at the Garyville, North Kenner, and Lake Forest post offices. Agree
2021 Property Condition Reviews - Menlo Park, Excelsior, and Sutter Street in California 09/15/2021 21-200-R21 $0 Open R - 1-- Address all building maintenance, safety, and security issues identified at the Menlo Park, Excelsior, and Sutter Street post offices. Agree
2021 Property Condition Reviews – North Royalton, Willoughby, and Jesse C. Owens Post Offices in Ohio 06/21/2021 21-138-R21 $0 Open R - 1-- Address all building maintenance, safety, and security issues identified at the North Royalton, Willoughby, and Jesse C. Owens post offices. Agree
2017 Insider Threat Program 09/18/2017 IT-AR-17-007 $0 Open R - 1-- Continue to develop and fully implement an insider threat program for national security information in accordance with National Insider Threat Policy minimum standards. Agree
2020 Recovery for Private Party Damage to Postal Service Vehicles 09/10/2020 20-177-R20 $0 Open R - 1-- Coordinate with the National Tort Center to provide district Tort Claim Coordinators training on accident recovery settlements and related processes. Agree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 1-- Determine if Nesting Sampling verification should be conducted at Detached Mail Units and, if so, reiterate the policy to personnel to ensure this verification is conducted. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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