The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Statussort descending Recommendation Management Response
2022 Assumptions and Metrics Underlying the Delivering for America 10-Year Plan 07/06/2022 21-224-R22 $0 Open R - 2-- Enhance the Delivering for America Plan’s website, to provide comprehensive communications regarding plan progress, status of ongoing initiatives, future plans, and outcomes. Agree
2022 Free Matter for the Blind 07/22/2022 22-068-R22 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Assumptions and Metrics Underlying the Delivering for America 10-Year Plan 07/06/2022 21-224-R22 $0 Open R - 1-- Create guidance that details the requirements for when a distributive impact study should be performed. Agree
2022 Efficiency of Processing Operations and Service Performance in Western Maryland 08/29/2022 22-111-R22 $0 Open R - 1-- Conduct a study to determine if moving mail processing operations for 3-digit ZIP Codes beginning with 215 and 267 from the Baltimore Processing & Distribution Center to other processing facilities would be more efficient and effective, and provide better service performance. Agree
2022 Improving Service Performance and Mail Processing Efficiencies at Historically Low Performing Facilities 08/08/2022 21-243-R22 $82,429,376 Open R - 1-- Evaluate efficiency at the 10 facilities to identify inefficiencies in the mail flow (e.g., facility layout/location, space constraints, customer and service impacts, and equipment relocation costs) and, based on the results, consider properly aligning the impacted facilities to efficiently meet the challenges they face based on changes in market demand. Agree
2022 Improving Service Performance and Mail Processing Efficiencies at Historically Low Performing Facilities 08/08/2022 21-243-R22 $0 Open R - 5-- Create a formalized program to track and provide standardized training for any employee at the 10 facilities who assumes a role as an acting manager or supervisor and consider implementing the program nationwide. Disagree
2022 Mail Delivery, Customer Service, and Property Conditions Review – Select Units, St. Louis, MO Region 08/31/2022 22-115-R22 $0 Open R - 1-- Develop a plan to ensure that all committed mail at the Maryville Gardens Station is delivered daily, all delayed mail volume is entered into the proper system, and management systematically reviews the data and enforces reporting compliance. Agree
2022 Mail Delivery, Customer Service, and Property Conditions Review – Select Units, St. Louis, MO Region 08/31/2022 22-115-R22 $0 Open R - 2-- Develop and execute a plan to ensure that management at the Maryville Gardens Station systematically follows up on proposed administrative actions. Agree
2022 Mail Delivery, Customer Service, and Property Conditions Review – Select Units, St. Louis, MO Region 08/31/2022 22-115-R22 $0 Open R - 3-- Develop and implement a plan to ensure that all employees at the Saint Peters Main Post Office and the Chouteau and Marian Oldham Stations are trained on standard operating procedures for package scanning and handling and that unit management systematically reviews scan data and enforces compliance. Agree
2022 Mail Delivery, Customer Service, and Property Conditions Review – Select Units, St. Louis, MO Region 08/31/2022 22-115-R22 $0 Open R - 4-- Develop and implement a plan to ensure management at the Saint Peters MPO, Maryville Gardens Station, and Chouteau Station reviews truck/trailer arrival scanning performance daily and enforces compliance. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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