The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2022 Shipping Services Contract Compliance 10/19/2021 20-315-R22 $0 Open R - 6-- We recommend the Vice President, Business Development, direct the Director, Enterprise and Key Accounts, to consider evaluating the volume quarterly and modifying the pricing structure; and including terms and conditions to ensure the customer achieves yearly volume commitments in future contracts. Disagree
2022 Shipping Services Contract Compliance 10/19/2021 20-315-R22 $0 Open R - 2-- We recommend the Vice President, Business Development, direct the Director, Enterprise and Key Accounts, to monitor the customer’s packaging of mail to ensure required mailing standards are followed. Disagree
2022 Shipping Services Contract Compliance 10/19/2021 20-315-R22 $0 Open R - 3-- We recommend the Vice President, Business Development, direct the Director, Enterprise and Key Accounts, to develop a mechanism for facilities personnel to report issues and concerns regarding mail packaging from the customer. Disagree
2021 Contractor Security Clearances at Surface Transfer Centers 09/29/2021 21-111-R21 $0 Open R - 2-- Update each Surface Transfer Center (STC) contract statement of work to require STC suppliers to (1) notify Postal Service STC managers of new hires upon employment acceptance, (2) keep STC managers apprised on the status of security clearance requests for new hires, and (3) submit security clearance investigation documentation to STC managers for review prior to submission to the Inspection Service. Agree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 4-- Ensure available scanners and scales used are functional and new scanners include relevant functionality to complete accurate sampling. Agree
2021 Contractor Security Clearances at Surface Transfer Centers 09/29/2021 21-111-R21 $0 Open R - 3-- Clarify language in Surface Transfer Center statements of work to specify which security clearance documents must be retained and the period of retention. Agree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 5-- Consider enhancing the Seamless Acceptance System by revising the system logic to enable mail confirmation in the eDoc for more than 45 days, especially during high volume/peak periods; validating Customer Registration Identification; and including immediate access to the Informed Visibility Mail Tracking and Reporting system as a part of enrollment. Agree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 6-- Identify and communicate common issues and error types that result in a high rate of overturned assessments to improve the assessment process and ensure errors are accurately assessed the first time. Agree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 1-- Determine if Nesting Sampling verification should be conducted at Detached Mail Units and, if so, reiterate the policy to personnel to ensure this verification is conducted. Agree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 2-- Assess the appropriateness of corresponding error thresholds for Nesting/Sortation verification on mail processing equipment. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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