The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Statussort descending Recommendation Management Response
2021 Improving Operational Efficiency Using Informed Visibility 09/17/2021 RISC-WP-21-009 $0 Open R1 - Develop a formal avenue to periodically solicit feedback from Informed Visibility users to ascertain system functionality and gauge opportunities for enhancements. Agree
2021 1-800-ASK-USPS:The Postal Service's Interactive Voice Response System 09/21/2021 RISC-WP-21-010 $0 Open R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls. Agree
2022 Efficiency of Operations at the Baltimore, MD, Processing and Distribution Center 12/16/2021 21-237-R22 $0 Open R - 3-- Prioritize and track the replacement of the tray management system at the Baltimore Processing and Distribution Center to ensure it is replaced according to the current schedule. Agree
2022 Payments to Contract Cleaners 11/12/2021 21-096-R22 $23,428 Open R - 1-- Update and clarify local cleaning polices to include implementing guidelines for specific field situations; and communicate the updated policies and guidelines to postmasters at least annually, given the movement of personnel within the postmaster category. Agree
2022 Payments to Contract Cleaners 11/12/2021 21-096-R22 $0 Open R - 3-- Update and communicate policies and procedures for processing and paying contract cleaner invoices, to include validating the performance of contractor custodial services under Category Management Center issued orders, and procedures for postmasters or officers-in-charge to report missed service days. Agree
2022 Replacement of Privately Owned Delivery Vehicles 01/18/2022 20-255-R22 $0 Open R - 2-- Analyze and include the potential financial impact associated with rural route conversions that would not result in cost savings for consideration in future Decision Analysis Reports for vehicle acquisition. Agree
2022 Next Generation Delivery Vehicles - Contract Clauses 01/12/2022 21-215-R22 $0 Open R - 1-- Include self-reporting of fraud protection in the Next Generation Delivery Vehicle contract through a mutual agreement contract modification. Agree
2022 Next Generation Delivery Vehicles - Contract Clauses 01/12/2022 21-215-R22 $0 Open R - 2-- Provide and validate that posters advertising the U.S. Postal Service Office of Inspector General Hotline are displayed at the Next Generation Delivery Vehicle supplier facilities through a mutual agreement contract modification. Agree
2022 Next Generation Delivery Vehicles - Contract Clauses 01/12/2022 21-215-R22 $0 Open R - 3-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2022 Unscheduled Leave – Absence Without Leave (AWOL) Status 01/07/2022 21-140-R22 $0 Open R - 2-- Review disciplinary guidance and templates related to absence without leave employees on each district’s website to ensure consistency and, as appropriate, update and communicate guidance. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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