The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Responsesort descending
2021 Delayed Mail at the Santa Ana, CA, Processing and Distribution Center 05/24/2021 21-119-R21 $0 Open R - 1-- Require plant management to follow designed mail flows and use appropriate sort plans to ensure accurate reporting of delayed mail. Disagree
2021 Air Mail Not Moving as Assigned at the Los Angeles Terminal Handling Services 09/16/2021 21-201-R21 $0 Open R - 3-- Provide proper oversight to ensure the Los Angeles Terminal Handling Services supplier is separating the mail properly to the assigned carrier, as outlined in the contract, and document and communicate commercial mailer irregularities. Disagree
2022 Capping Report of Mail Operations and Delayed Mail at Select Processing and Distribution Centers 12/10/2021 21-222-R22 $0 Open R - 2-- Develop supplemental guidance for local management reiterating that mail should be finalized on a last processing operation. Disagree
2021 Nationwide Service Performance 09/20/2021 21-120-R21 $0 Open R - 2-- Investigate and understand root causes for failed mailpieces in “Unable to Assign” category, and work to decrease and maintain the total number of mailpieces in this category to under 10 percent of total failures. Disagree
2021 Delayed Mail at the Santa Ana, CA, Processing and Distribution Center 05/24/2021 21-119-R21 $0 Open R - 2-- Develop a plan to assist plant management with evaluating expected processing operation scans to determine if mail is not processed timely and causing the Mail Condition Visualization application to report the mail as delayed inventory. Disagree
2021 Air Mail Not Moving as Assigned at the Los Angeles Terminal Handling Services 09/16/2021 21-201-R21 $0 Open R - 4-- Reinforce the importance of correctly routing mail and using the assigned transportation according to Postal Service policy, and develop a formal communication plan to inform facilities when mail is misrouted. Disagree
2022 Capping Report of Mail Operations and Delayed Mail at Select Processing and Distribution Centers 12/10/2021 21-222-R22 $0 Open R - 3-- Coordinate with management to determine if Content Identification Number codes need to be changed or added for situations where the designed mail flow does not correctly finalize mail that is not processed on a last processing operation, so that mail is not counted as delayed inventory. Disagree
2022 Shipping Services Contract Compliance 10/19/2021 20-315-R22 $0 Open R - 6-- We recommend the Vice President, Business Development, direct the Director, Enterprise and Key Accounts, to consider evaluating the volume quarterly and modifying the pricing structure; and including terms and conditions to ensure the customer achieves yearly volume commitments in future contracts. Disagree
2021 Delayed Mail at the Santa Ana, CA, Processing and Distribution Center 05/24/2021 21-119-R21 $0 Open R - 3-- Develop a plan to assist plant management with understanding how delayed inventory is calculated and how to analyze the Mail Condition Visualization data to identify causes for delayed inventory. Disagree
2021 Air Mail Not Moving as Assigned at the Los Angeles Terminal Handling Services 09/16/2021 21-201-R21 $0 Open R - 5-- Develop and implement a formal process to hold the Terminal Handling Services supplier accountable for notifying Postal Service management when mail is misrouted and documenting the resolution in accordance with the terms of the contract. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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